Job Description:

About Iron Mountain 

Iron Mountain Incorporated (NYSE: IRM) provides 
information management services that help 
organizations lower the costs, risks and 
inefficiencies of managing their physical and digital 
data. The company’s solutions enable customers to 
protect and better use their information—regardless 
of its format, location or lifecycle stage—so they 
can optimize their business and ensure proper 
recovery, compliance and discovery. Founded in 1951, 
Iron Mountain manages billions of information assets, 
including business records, electronic files, medical 
data, emails and more for organizations around the 
world. Visit www.ironmountain.com or follow the 
company on Twitter at www.twitter.com/IronMountainInc 
for more information.

We are currently recruiting for an Account Manager 
for our Account Management division…

Job Summary

Account Management exists to drive revenue and margin 
through existing customer relationships. An Account 
Manager accomplishes these objectives through:

Relationship Management 
Creep and Activity Management 
Opportunity Development 
Contract Management 
Price Management 
Issue Management 
Advocacy Building 
Market Feedback . 
Essential Functions

Account Managers (Level I) develop, retain, and grow 
customer relationships by employing the principles of 
TCS. They enhance the customer’s experience by 
providing account support to a geographically 
assigned base of approximately 150 Data Protection, 
Records Management, Document Management Solutions 
(DMS) and Secure Shredding accounts with total annual 
revenues generally between $12K and $100K. 




Job Requirements:

KNOWLEDGE, SKILLS, AND ABILITIES 

BS/BA or equivilant work experience required 
4 years minimum experience in a “customer-facing”, 
service-oriented position emphasizing a service or 
leadership role focusing on relationship management 
across multiple companies. (Experience must include 
engaging and meeting with professional level customer 
contacts.) 
Experience in field positions requiring significant 
local travel, time management and communications 
coordination. 
Ability to communicate very clearly and effectively 
in both written and verbal formats; ability to 
present specific information to small and large 
groups. 
Self sufficient with computers and managing workload 
as a mobile user. 
Be proficient in all systems, tools and Iron Mountain 
products employed in order to better support 
customers including but not limited to:
- Iron Mountain web products (Secure Sync and Iron 
Mountain Connect)
- SafeKeeperPLUS and SecureBase
- Siebel Systems (IMpact)
- Compliant Records Management and Document 
Management Solutions
- Microsoft Office 
The ideal applicant will have current exp. with 
Account Management.

At this time we are considering only local candidates 
who are able to work without employer sponsorship. No 
agencies or phone calls, please. Only those 
candidates whose experience best meets our 
requirements will be contacted. 

Iron Mountain is an Equal Opportunity Employer. 

Keywords: account manager, account retention, sales 
retention, account management, am, relationship 
builder, account executive, customer service, outside 
sales, sales, sales executive, sales rep, sales 
representative, salesman, salesperson, selling, 
supervisory, account rep, account representative, 
client services, account representative.