Job Details

Description

Hawthorne Gardens is a vibrant assisted living facility in the Belmont district. As our Front Desk Concierge, you will assist visitors and residents with general questions/concerns and be the smiling face of our community.

Shift(s) Available: Weekend shifts only, 9am to 5:30pm. Average will be 16 hrs per week, this would be perfect for a student!

Responsibilities include

• Greet and assist residents, visitors, staff, and others who enter the community.
• Answer and direct telephone calls to the appropriate party.
• Receive and distribute incoming and outgoing mail and packages.
• Respond to general requests or concerns of residents and family members, including emergency calls, and escalate to team members, management, emergency responders or external agencies as needed.
• Maintain front desk and lobby area to ensure organized, well supplied with current literature and fresh beverages, and clear of clutter.
• Answer inquiries, offer suggestions and directions, and provide descriptive literature pertaining to activities such as excursions, sporting events, concerts, and plays.
• Assist with light filing, recordkeeping, clerical, and housekeeping duties, as requested.

Requirements

• High school diploma or equivalent and proven experience as a Caregiver.
• Effective verbal and written English communication skills.
• Possess or ability to obtain all state required credentials and certification.
• Receive and carry out verbal or written instruction
• Communicate effectively in person, over the phone, or via email with one to a few customers or co-workers
• Write and proofread routine correspondence and reports with appropriate grammar and spelling
• Perform repetitive work according to set procedures, with frequent distractions and interruptions
• Must be able to recognize a problem and identify when it should be escalated to an appropriate team member

Physical Demands

Must be able to remain in a stationary position at least 50% of the time. Constantly operates a computer with extensive keyboard typing, and routinely uses other office machinery such as a telephone and printer/copier/scanner. Occasionally moves around inside the office to access files or office machinery, attend meetings, etc. Occasionally required to bend or twist to reach items and lift and/or carry items weighing up to 25 pounds. The person in this role frequently communicates with others to exchange information in person, over the phone, and via email, and must be capable of effective communication in these situations.