Job Details

Are you an experienced and dedicated HVAC repair technician with a knack for sales? Do you thrive on solving problems and delivering "red carpet" service to customers? After 95 years of business, D&F is finally expanding to offer heating and cooling solutions - and we're looking for someone like you to join our team!

In this customer-facing role, you'll have the chance to use your technical expertise to confidently troubleshoot, maintain, and repair residential heating and cooling systems and associated equipment. You'll also use your sales skills to make professional recommendations for upgrades and installations that will fit each homeowner's needs and budget. And you'll be responsible for creating an exceptional customer experience, while ensuring all work complies with regulatory codes.

At D & F Plumbing, Heating and Cooling, we value our employees. This position comes with competitive pay of $40-46 per hour plus a pension, generous benefits, and opportunities for growth and learning in a near-century old company.

Responsibilities (including but not limited to)

• Inspect and test HVAC systems for safety, functionality, and code compliance
• Provide installation, maintenance and repairs for all aspects of residential HVAC systems and fixtures
• Educate customers on their HVAC system and offer a range of solutions and pricing options to keep projects within the customers' budget
• Cross-selling and upselling solutions for related residential HVAC items
• Explain the features and benefits of each solution
• Obtain agreements for services before performing work
• Handle customer questions and project success with callbacks and clear communication
• Take careful notes, photos and project descriptions within the customers' profile
• Collect, record and take payments with accuracy
• Use the company software (Service Titan) for all customer interactions, payments and job information (training provided)
• Stock service truck with adequate parts and materials weekly
• Transport materials and tools to the job site and maintain proper inventory of tools, materials, equipment, etc.
• Follow all safety procedures on the job site and report violations immediately to management
• Maintain a safe and clean job site with respect to customers' property
• Handle materials, tools and equipment properly and store them correctly
• Responsibly maintain equipment, tools and company vehicles - keep in clean and good working condition

Physical Requirements

• Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.
• Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawl spaces.
• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally works from heights 15 feet or higher above ground.
• Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs.
• Have good visual acuity

Skills & Qualifications

• EPA Certified required
• Complete Total Tech or other HVAC training school
• Minimum 5 years experience in maintenance, troubleshooting and repairing diverse HVAC service issues for homes
• Background check required
• Highly organized with good attention to detail and follow through
• Excellent customer service, sales and listening skills with desire to exceed customer expectations
• Strong critical thinking and troubleshooting skills
• Confident using a tablet and smartphone
• Experience with Service Titan a plus
• Valid driver's license and clean driving record
• High School diploma or GED equivalent

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Portland, OR 97232: Reliably commute or planning to relocate before starting work (Required)

Experience:

• HVAC: 5 years (Required)

License/Certification:

• Driver's License (Preferred)
• EPA Certification (Required)

Work Location: In person