Job Details

Front Desk Team Member

The Front Desk team serves as the first point of contact for participants, visitors, and community partners at Just Compassion's 50-unit family shelter in Gresham, OR. This position is responsible for maintaining a welcoming, safe, and trauma-informed reception area while performing administrative and data entry tasks to support overall shelter operations. The Front Desk team balances hospitality and administrative responsibilities, ensuring that all participants receive professional, compassionate service and that essential data (including entries into HMIS and internal systems) are completed accurately and timely.

Essential Duties and Responsibilities

• Reception and Guest Services
• Greet and assist all visitors, participants, and partners in a professional, trauma-informed, and welcoming manner.
• Answer and route phone calls, emails, and in-person inquiries to appropriate staff.
• Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility.
• Maintain sign-in logs for participants, guests, and service providers.

• Administrative and Data Entry
• Input and maintain participant data, service records, and bed utilization details in HMIS and other tracking systems.
• Ensure daily data accuracy, including intakes, exits, and service transactions.
• Maintain paper and electronic files consistent with HIPAA and organizational confidentiality standards.

• Facility and Safety Support
• Serve as a communication hub during incidents or emergencies by relaying information to staff and external responders.
• Monitor the lobby and entryway to promote safety and order.
• Maintain the cleanliness and organization of the front desk, lobby, and public spaces.

• Collaboration and Team Support
• Work closely with the Program Supervisor, Safety Coordinators, and Case Management team to ensure seamless operations.
• Support the coordination of family intakes and check-ins, assisting with documentation and orientation for new participants.

Qualifications Required:

• High school diploma or equivalent.
• 1+ years of experience in administrative support, customer service, or front desk operations.
• Strong computer skills, including experience with Microsoft Office, Google Workspace, or similar platforms.
• Excellent communication and interpersonal skills with the ability to work effectively across diverse populations.
• Strong organizational skills and attention to detail in data entry and record keeping.
• Ability to remain calm and professional in fast-paced or crisis situations.
• Demonstrated understanding of confidentiality, boundaries, and trauma-informed engagement.

Preferred:

• Experience working in a shelter, human services, or housing program environment.
• Familiarity with HMIS (Homeless Management Information System) or other social service databases.
• Bilingual or multilingual abilities (Spanish, Russian, or other languages commonly spoken by participants).