Job Details

Case Manager, QMHA (Community Navigator)

Job overview and application information for the Case Manager, QMHA (Community Navigator) role at Cascadia Health.

Location and Schedule

This position is based at the Lloyd Corporate Plaza, NE Portland, OR, with primary work in the community. Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position

Case Manager, QMHA

Program

Community Navigator

Cascadia's Mission and Vision

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Program Description

We are seeking a Case Manager, QMHA to play a pivotal role in our Aid and Assist restoration program. This position is part of a two-person team supporting individuals under the Aid and Assist population. This role provides highly individualized and intensive recovery-oriented services to achieve specific goals and increase resiliency for individuals identified with a serious mental illness, which resulted in commission of a crime (Aid and Assist) as a result of their mental illness.

The Case Manager QMHA works with this program to support individuals transitioning from the Oregon State Hospital into the community. This position ensures continuity of care by initiating contact while clients are hospitalized, coordinating essential services such as housing and medication, and providing ongoing post-discharge support. The Case Manager serves as a bridge between institutional care and community integration, promoting stability, recovery, and independence.

Position Description

The Case Manager, QMHA is responsible for assisting clients access a variety of services and supports. This role serves as an advocate and works with clients to meet their goals and needs. This position values diversity and cultural differences within our Cascadia community and promotes integrated care, trauma-informed and person-first approaches, fostering an inclusive, safe, and accepting work environment.

Essential Responsibilities

• Provide mental health case management and skills training with clients as indicated in their treatment plan and as directed by the treatment team.
• Work with the treatment team on assessing treatment needs, supporting development and monitoring, providing consultation to mental health aides, and transition planning including referrals, screenings, advocacy, housing, resources, benefits, and client needs.
• Provide individual and group skills training, CPST, activity therapy, and meet productivity expectations.
• Engage clients to participate in treatment services.
• Integrate best practices into day-to-day operations (Person-Centered Approach, Harm Reduction, Trauma-Informed Care, Motivational Interviewing, Strength-Based Approach, and Recovery Model).
• Build cooperative relationships with outside providers to secure benefits, advocate for clients, and connect to acute care providers.
• Coordinate treatment and continuity of care with community stakeholders, guardians, representatives from the legal system, hospital care, medical care, other community-based agencies, and Cascadia team members to maintain communication.
• Attend and participate in clinical staff meetings to provide input and communicate program and client needs.
• Provide monitoring and supervision to support clients in developing and maintaining structured activities aligned with personal goals and any required conditions for community integration.
• Other duties as assigned.

Regulatory & Compliance

• Comply with laws, regulations, policies, and procedures under which the program and company operate.
• Assist in crisis situations following protocols and procedures in coordination with the treatment team.
• Respect client rights and responsibilities, and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation to ensure compliance with agency policies and local, state, and federal regulations and billing requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills.
• Complete annual employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Qualifications

• Education: A bachelor's degree in a behavioral science field from an accredited college or university or three years of full-time professional experience providing direct service in a social service setting.
• Must demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA) per Oregon Administrative Rules (OARs). Certification must be kept current and in compliance with OARs through MHACBO.

Experience

• A minimum of 1 year experience working with adults with severe and persistent mental illness.

Specialized Knowledge, Skills, and Abilities

• Effective communication and active listening skills.
• Effective interpersonal and customer service skills.
• Ability to work proactively and effectively in a team and independently.
• Knowledge of Microsoft Office suite and ability to operate computer hardware and software as needed.

Other

• Driving is required; must possess a valid driver's license, a minimum of one year driving history, ability to pass DMV checks, and complete Cascadia online Defensive Driving course.
• All client-facing positions must have Basic Life Support (BLS) certification; BLS training will be provided within the first 60 days of hire. Certification must remain current.

Working Conditions

Environmental: Work is performed in clinical offices, acute care settings, and community settings including client residences, correctional facilities, shelters, hospitals, and other social service sites. Work hours may extend into after hours for crisis response. Safety and awareness of environment are essential due to potential hazards and stress.

Mental: The work involves handling diverse, unpredictable situations requiring flexible time management and sound judgment. Crises may require decisions under stress.

Cascadia is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. If you need an accommodation due to a disability, you may contact us at 503.###.#### or ...@cascadiabhc.org.

Benefits

• Generous Paid Time Off Package: Full-time employees earn 6 weeks of PTO in their first year.
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date).
• VSP Vision Discount Plan
• 403(B) Retirement Savings (up to 8% employer matching)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Student loan forgiveness options

Wellness Benefits

• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($): 26.45 - 27.65

Additional

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Mental Health Care