Job Details

Job Description

Position Summary
The Field Representative I ensures customer satisfaction by prepping, scanning, inspecting, compiling, and assembling documents in accordance with company quality standards. This role supports digital mail and imaging operations and may include shipping and receiving duties.
Key Responsibilities

• Convert hard copy documents into electronic imaging format.
• Prepare documents for scanning (remove staples, paperclips, etc.).
• Review scanned images for quality and completeness.
• Validate and correct image/document errors.
• Maintain productivity and quality standards.
• Scan new documentation and loose paperwork.
• Meet deadlines in a fast-paced environment.
• Maintain optimal machine performance (e.g., clearing jams, refilling toner).
• Complete paperwork accurately and on time.
• Communicate issues promptly to management.
• Maintain an organized workstation to prevent errors.
• Perform error-free jobs per customer specifications.
• May handle USPS shipping and receiving tasks.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent.
• Basic PC and data entry skills.
• Typing proficiency.
• Intermediate knowledge of Microsoft Office (Word, Outlook, Excel).

Skills & Abilities

• Strong attention to detail and critical thinking.
• Ability to perform repetitive tasks with high accuracy.
• Team-oriented with strong interpersonal skills.
• Adaptable and flexible in changing environments.
• Well-organized and able to multitask under deadlines.
• Familiarity with EDMS and other imaging software.
• Problem-solving and analytical skills.
• Ability to maintain quality and output standards consistently.

Working Conditions

• Ability to work multiple shifts, including nights, weekends, and holidays.
• Comfortable in a production facility with moderate to high noise levels.
• Ability to manage moderate stress levels over extended periods.
• Must be able to stand for up to 8 hours per day.
• Ability to lift and move up to 50 lbs. as needed.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.