Job Details

Return Agent Opportunity

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This full-time opportunity is located at 7240 NE Airport Way Portland, OR 97218 (Portland International Airport-PDX) and starts at $19/hour plus bonus opportunities. We offer: paid time off, employee rental car discounts, retirement savings plan including 401k with matching profit sharing, health insurance, life insurance, dental insurance, vision insurance, training and development.

Schedule: Shift 1: 7am-3:30pm: Sun, Mon, Thu, Fri, Sat Shift 2: 1:30pm-10pm: Sun, Mon, Thur, Fri, Sat Shift 3: 12pm-8:30pm: Sun, Mon | 1:30pm-10pm: Tue, Wed | 12pm-8:30: Thur Shift 4: 7am-3:30pm: Tues, Wed | 10am-6:30pm: Thur, Fri, Sat Shift 5: 12pm-8:30pm: Tues, Wed, Thur, Fri, Sat

Responsibilities

We are hiring now for immediate openings. Responsibilities include: greeting all customers using prescribed, appropriate dialogue as they arrive on the lot; reminding customer to check for personal belongings; identifying any items found in the vehicle with a unit number, date, time and turning into lost and found; advising and reviewing rental charges; and providing an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal; thank customers using the prescribed dialogue; inquire about service, satisfaction and document dissatisfaction; discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report; use of proper statement to determine if vehicle is being returned with full tank of gas; complete a service alert for any mechanical and/or body damage communicated by the customers; identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location; identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. Keep lot organized for ease of access and traffic flow; seek to improve job performance through self-assessment, skill development, training and goal setting; maintain a regular and reliable level of attendance and punctuality; perform miscellaneous job-related duties as assigned.

Qualifications

High School Diploma or G.E.D. required; must have a minimum of 6 months of prior customer service retail or administrative support experience; must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years; no drug or alcohol related event on driving record in the past 3 years (DUI, DWI); must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Apart from religious observation, must be able to work one of the following shift/schedules: Shift 1: 7am-3:30pm: Sun, Mon, Thu, Fri, Sat Shift 2: 1:30pm-10pm: Sun, Mon, Thur, Fri, Sat Shift 3: 12pm-8:30pm: Sun, Mon | 1:30pm-10pm: Tue, Wed | 12pm-8:30: Thur Shift 4: 7am-3:30pm:Tues, Wed | 10am-6:30pm: Thur, Fri, Sat Shift 5: 12pm-8:30pm:Tues, Wed, Thur, Fri, Sat. Must be at least 18 years old.