Assists providers in delivering quality healthcare and education to patients. This is done through one-on-one service to patients in the office as well as serving them over the telephone. Performs all duties in a manner, which promotes team concept.
Works closely with Reception, RN and Providers. Reports directly to Clinic Administrator. Providers are consulted on issues dealing with patient care.
EDUCATION, TRAINING AND EXPERIENCE: (INCLUDES LICENSES OR CERTIFICATIONS)
Certified Medical Assistant with 1+ years clinical experience preferred. Current CPR certification required.
KNOWLEDGE, SKILLS AND ABILITIES:
- Requires skills in taking accurate vital signs, provision of direct patient care, time-management and the practice of safety techniques.
- Knowledge, skills and abilities are typically acquired through completion of a certified medical assistant program and/or one-three years experience in a medical office.
- Medical terminology and managed care knowledge preferred.
- A patient service attitude and the desire to work with children is mandatory.
- Must possess strong verbal communication skills.
STANDARDS OF PERFORMANCE:
EACH OF THESE ARE CONSIDERED AN ESSENTIAL FUNCTION.
- Actively supports and incorporates Sunset Pediatrics’ Mission, Vision and Values into daily activities.
- Demonstrates positive interactions with the public, and positive interpersonal relations in dealing with fellow employees, supervisors, and others, so that productivity and positive relationships are maximized.
- Reports to work as scheduled and on time.
- Maintains confidentiality of all information related to patients, medical staff, and as appropriate, other information.
- Supports and contributes to effective safety and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities.
- Supports and contributes to effective HIPAA compliance efforts by adhering to established policies and procedures, maintaining an environment of accuracy and identifying and reporting any potential liabilities.
PRINCIPAL DUTIES AND FUNCTIONS:
- Reviews patient EMR prior to escorting the patient, completing necessary information and obtaining records if necessary.
- Escorts patients and family promptly to exam rooms.
- Obtains information from patients, including: chief complaint, weight, temperature, blood pressure, pulse, respiratory, symptoms, allergies, current medications, vision checks, hearing screen and assists with completing health history form if needed
- Prepare patients for examinations including assistance to the exam table, if necessary, sterile field set-up; making sure all equipment and supplies are ready for provider use.
- Assist provider with examinations and procedures as directed.
- Obtain specimens from patients using appropriate techniques, as directed by provider.
- Collect, prepare, label and log all outgoing lab specimens.
- Administers injections, as directed by providers
- Provides education to patients and families
- Maintains adequate inventory of medical supplies, monitoring outdates on all medications, laboratory supplies and samples.
- Prepare and breakdown circumcision trays.
- Prepares, stocks and cleans exam rooms, daily, weekly and monthly following OSHA guidelines for cleaning schedule. Ensures every exam room is clean and tidy for every patient encounter.
- Sets up exam rooms for procedures including biopsies, etc.
- Keeps pharmaceutical samples, medications and educational materials neat and orderly, ordering as directed by providers
- Documents all patient activity including cancellations and no-shows in the EMR.
- Process prescription refill requests as instructed by providers.
- Keep workstation neat and orderly.
- Supports and participates on committees and/or in areas of practice which promote quality improvement for the practice and patients alike.
- Provides families copies of vaccination records upon request.
- Assists in scheduling patients for vaccinations.
- High patient volumes and deadlines require strong organizational skills, ability to work under pressure and ability to prioritize tasks.
- The variety of age groups and medical problems encountered requires the individual to be patient, caring and understanding.
- Anticipates patient and provider needs, utilizing skills in flexibility and initiative.