Job Details

This position is primarily responsible for supporting the outside sales team, contractors, and property owners by performing the following duties.

• Handling communication with distributors and customers via phone and email
• Processing purchase orders, sample requests, and returns.
• Conducting follow-up calls and maintaining accurate data entry.
• Collaborating with sales representatives to keep customer displays and literature updated.
• Managing customer and sales data in the database.
• Resolving delivery issues and handling account maintenance.
• Initiating claims for damaged or lost shipments and processing credit/debit requests.
• Supporting marketing initiatives and generating sales quotations and RMAs.
• Acting as a liaison between Sales Representatives and internal departments.
• Ensuring timely and professional communication to enhance customer satisfaction.