Job Details

Would you like to expand your customer service skills while working with a friendly group of professionals? We are seeking customer service reps who are passionate about delivering high quality white glove service. Gym, full kitchen breakroom, and a cozy fireplace onsite to enhance the workday!

LOCATION: Vancouver, WA (Fruit Valley)

SALARY: $20-22 per hour

SCHEDULE: Full time, Long Term, Mon-Fri, 5:30a-2p

INDUSTRY: Consumer Goods

THE ROLE

As the Customer Service Representative, you will act as a point of contact for all customers with a high degree of professionalism and courtesy. You will be responsible for resolving customer concerns via phone, email, chat support, and on occasion, Zoom. Background check and drug screen required upon acceptance of an offer.

PRIMARY RESPONSIBILITIES

1. Respond to consumers' inquiries in a timely, courteous and professional manner regarding company products and services
2. Manage and process warranty submissions and replacements, following policies with a balance of customer focus and business risk as a priority.
3. Captures, reports, and maintains meticulously accurate consumer feedback and communications into the company's CRM
4. Develops deep product knowledge, communicating at a product expert level.
5. Ability to work overtime as business needs warrant may include nights and weekends

SKILLS AND MUST-HAVES

1. Minimum 1 year of experience in a customer service role in a call center environment
2. Proficient with Microsoft Office and CRM software (ZenDesk preferred)
3. High accuracy and efficiency in typing and data entry: 60+ WPM
4. Ability to clearly speak and be understood on the phone (30+ inbound calls per day)
5. Experience with handling multiple chats at one time (20+ live chats a day)
6. Attention to detail and ability to multitask

THE COMPANY

Our client is an innovative industry leader in infant care technology. Their well-established and growing team is dedicated to efficient, high-quality service. Gym facilities and a breakroom featuring a full kitchen and fireplace serve to enhance the workday.

Diversity, Equity and Inclusion Statement

NW Staffing Resources is proud to be an equal opportunity employer. We strive to reach diverse talent that represents the communities we serve and are committed to promoting inclusive work environments free from discrimination, harassment, and intolerance. Come join a team where individuality is valued and supported. All qualified applicants are strongly encouraged to apply.

This position is offered through the Vancouver Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Vancouver Branch for immediate consideration. Or contact our office directly at (360) ###-#### to speak with a Recruiter.

For more information regarding our company and employee benefits please click on the links below.

About NW Staffing Resources

Employee Benefits – NW Staffing Resources