Job Details

About the Position:

Pedigo Products has an opening for a Customer Service Representative (CSR) to join the team. The CSR plays a key role in creating an exceptional experience for all external and internal customers of Pedigo. The successful candidate will support the company's mission to meet the surgical equipment requirements of a diverse marketplace. Pedigo provides world class customer service and we conduct our business with respect and dignity for the benefit of our customers, business partners and employees.

Essential Duties and Responsibilities:

• Answer phone calls and questions focused on order status, product information, account status, pricing, product or service.
• Follow established procedures.
• Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• High volume order entry and quote creation in conjunction with sales team to deliver quotes and product on time to customers.
• Primary point of contact for sales and distributors for order status, delivery and invoicing.

Position Requirements:

• Excellent listener and problem solver
• Ability to quickly prioritize work and multi-task
• Excellent written and verbal communication skills
• Highly organized
• Ability to adapt to change and seek new and better ways to accomplish work
• Great team player

Compensation/Benefits:

• $20 - $25 per hour
• Excellent working conditions in an exceptionally clean and modern facility
• Competitive Wages
• 401(k) retirement plan with a high employer percentage match
• Paid Holidays and PTO
• Medical and Dental Insurance, Health Savings Account with employer contribution
• Flexible Spending Account (pre-tax savings for medical and childcare)
• On-site fitness facility
• Educational Assistance Programs for employees and dependent children

About Us:

Pedigo Products, Inc. has been an industry leader in the manufacturing of stainless-steel medical devices for the healthcare market for over 70 years. Our products are found throughout hospitals/surgery centers across the United States and Europe. Our products are manufactured in the United States and are designed and manufactured to stringent FDA guidelines. Pedigo is committed to the success of their business and to the personal success of each and every one of their employees. Please visit our website for additional information about Pedigo Products Inc. www.pedigo-usa.com

Pedigo is an equal opportunity employer. We do not discriminate against employees or job applicants on the basis of sex, race, color, national origin, religion, age, marital or military status, sexual orientation, disability or any other status protected under applicable local, state or federal law.