Job Details

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Located in Newberg, OR

Salary: $20.00 - $28.00/hour

The Customer Service Technical Support I representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers' support needs are met.

Primary Duties and Responsibilities: (include, but not limited to):

• Routinely interacts with customers taking daily orders.

• Answers technical questions surrounding product line.

• Enters customers' orders accurately and quickly.

• Maintains professionalism while ensuring strategic statements are met.

• Reports customer issues & on-time delivery issues daily.

• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.

• Control upkeep of all sales records.

• Utilizes CRM system to capture pertinent data.

• Analyzes and evaluates problems and makes decisions accordingly with input.

• Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.

Educational and Skill Requirements:

• At least 3 years of experience in a manufacturing industry office setting
• Knowledge of ISO and FDA requirements.
• Excellent problem-solving and decision-making skills.
• Requires the demonstrated ability to effectively communicate with all levels of the organization.
• Ability to work under pressure and maintain a pleasant demeanor.
• Ability to make quick and accurate decisions based on information collected.
• Ability to speak clearly and confidently in a positive manner when interacting with customers.
• Strong technical and mechanical aptitude.
• Possess organizational skills with the ability to multi-task.
• Proficient with Excel, Word, Outlook & Windows, and CRM systems.
• Outstanding verbal communication skills and strong telephone etiquette.
• Knowledge of basic electronics, pneumatics, and fluid power.

$20.00 - $28.00/hour

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Express Office: McMinnville

733 Northeast Baker Street

McMinnville, OR 97128