Job Details

Inbound/ Outbound Calls Scheduling Email communication with internal and external customers Assist walk-in customers Verify and confirm new spa orders Process spa warranty claims Daily audits Process e-store orders Close and invoice service orders Review open orders Process WSC parts General office cleaning Responsible for other assigned duties ATTRIBUTES, SKILLS AND ABILITIES: Customer Orientation (External and Internal)- Asks questions and listens well to quickly identify and resolve problems. Possess the ability to effectively communicate with internal and external customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner. Critical Thinking/ Accountability- Uses information and data to make recommendations and informed decisions to drive positive change. Able to take responsibility for all work activities and personal actions and decisions. Results Oriented- Driven to exceed perf...Customer Service Representative, Customer Service, Representative, Retail