Job Details

Customer Service and Communication:Greet customers upon arrival, establishing rapport and understanding their service needs and concerns. Conduct visual inspections or road tests (as needed) to gather information. Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand. Obtain customer authorization for repairs before proceeding. Provide regular updates on service progress and address any customer questions or concerns promptly. Explain completed repairs and associated charges in detail. Follow up with customers after the service to ensure satisfaction and address any lingering issues. Service Process Management:Schedule service appointments according to technician availability and customer needs. Write detailed service orders outlining customer concerns, repair recommendations, and authorized work. Liaise with technicians, accurately communicating customer concerns and repair details. Track service progress and ens...Service Advisor, Customer Service, Advisor, Hospitality, Retail, Repair