Job Details

Ticket Broker - Our client is a dynamic and fast-growing ticket brokerage firm specializing in providing premium event tickets to our clients. We pride ourselves on delivering exceptional customer experiences by offering access to a wide range of entertainment events, from sports games (NFL, NBA, MLB, NHL and College) and concerts to theater productions and special events. We are currently seeking a Ticket Broker to join our team and help us continue our mission of connecting clients with unforgettable live experiences.

Job Description:

Your primary responsibility will be to source, acquire, and manage event tickets for various clients, ensuring they have access to the events they desire. You will play a critical role in our success by using your knowledge of the ticket industry, exceptional communication skills, and dedication to providing excellent customer service.

Key Responsibilities:

1. Ticket Acquisition:
   • Source and acquire event tickets through various channels, including direct purchases, partnerships, and ticket exchanges.
   • Monitor ticket availability and pricing trends to secure the best deals for our clients.
   • Negotiate with ticket suppliers to obtain preferred pricing and seating options.
2. Client Relations:
   • Build and maintain strong relationships with existing and potential clients.
   • Consult with clients to understand their event preferences and requirements.
   • Provide expert advice on seating options and event choices.
3. Sales and Marketing:
   • Promote available tickets and packages to clients through effective marketing strategies.
   • Collaborate with the marketing team to develop promotional materials and campaigns.
   • Track and report on ticket sales and revenue targets.
4. Customer Service:
   • Offer top-tier customer service to address inquiries, concerns, and special requests.
   • Manage ticket orders and ensure timely delivery to clients.
   • Handle and resolve customer issues with professionalism and efficiency.
5. Market Research:
   • Stay updated on industry trends, event schedules, and popular venues.
   • Analyze market data to identify opportunities for growth and expansion.
   • Provide insights and recommendations for ticket pricing and inventory management.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (preferred).
• Previous experience in the ticket brokerage industry or a similar role is a plus.
• Strong negotiation and communication skills.
• Exceptional customer service and problem-solving abilities.
• Familiarity with ticketing platforms and industry trends.
• Sales and marketing experience is beneficial.
• Proficiency in using CRM software and Microsoft Office applications.

Why our client?

• Competitive salary or draw for exceptional candidates.
• Uncapped commission structure.
• Opportunities for professional development and growth.
• A dynamic and supportive team environment.
• Access to exciting and exclusive events.
• The chance to help clients create unforgettable experiences.