Job Details

Description

Become a part of the team behind the team.

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We are blazing trails toward winning championships on and off the court.

We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!

As our Parking & Transportation Coordinator, you will oversee parking and transportation logistics, manage event staff schedules, and ensure a smooth guest experience through effective operations and communication.

DAY-TO-DAY:

• Maintain and distribute parking calendars, schedules, and phone line updates.
• Communicate parking schedule and updates with external partners, government agencies, and internal departments to ensure seamless transportation operations.
• Provide customer service by addressing guest inquiries, resolving parking-related issues, and reviewing survey feedback and CSAT scores.
• Coordinate parking and vehicle rental logistics, including tracking availability and ensuring proper fueling of company vehicles.
• Collaborate with People & Culture team with onboarding new staff, including orientation and distribution of parking passes for part-time and full-time employees.
• Assist in the development of training for part-time event staff on event parking operations, procedures, and best practices.
• Oversee event-day parking operations, ensuring smooth traffic flow, proper signage, and efficient use of parking resources.
• Analyze parking and transportation operations to identify areas for efficiency improvements and implement solutions.

WE'D LIKE TO HEAR FROM YOU IF YOU:

• Have a valid driver's license.
• 3+ years of direct customer service experience.
• Strong verbal and written communication skills to effectively coordinate with internal teams, external partners, and guests.
• Ability to manage multiple tasks, schedules, and deadlines efficiently.
• Proven ability to handle guest inquiries and resolve issues professionally and efficiently.
• Ability to think quickly and adapt to unexpected challenges during events.
• Comfortable using scheduling software, Microsoft Office Suite (Excel, Outlook, Word), and phone systems.
• Ability to stand or walk for extended periods and work outdoors in various weather conditions during events.

WE'D BE THRILLED IF YOU ALSO HAVE:

• 3+ years of similar work experience in parking operations, transportation logistics, or event operations.
• 2+ years of experience specifically in parking operations.

Offers of employment are conditional upon the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PERKS:

We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:

• Compensation: $27.50 per hour
• Competitive Healthcare Coverage
• Retirement Plan
• Paid Maternal & Parental Leave
• Flexible Time Off (3 weeks + 11 holidays)
• Wellness Perks
• Tuition Reimbursement
• Free Parking + Discounted Mass Transit Passes
• Discounted & Complimentary Tickets
• Ongoing Learning & Development
• Daily Free Lunch