Job Details

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Job Title:

Parking Lot Attendant / Lot Auditor

Department:

Commercial Parking Operations

Reports To:

Commercial Parking Manager

Schedule:

Full Time / Part-Time

Status:

Non-Exempt

Compensation:

$9.00 - $17.00 per hour (rates vary by market)

Position Summary:

The Parking Lot Attendant plays a vital role in ensuring a smooth and efficient parking experience for guests. Responsibilities include directing vehicles, assisting customers, monitoring parking lot activity, and maintaining a safe, organized, and welcoming environment. The ideal candidate is customer-focused, attentive to detail, and capable of working outdoors in various conditions.

Primary Objectives:

Provide exceptional customer service while maintaining a safe and orderly parking environment. Enforce parking policies, assist guests with inquiries, and uphold security and cleanliness of the parking area.

Responsibilities:

1. Ticketing and Payment Handling: Issue parking tickets and process payments accurately, including money collection and paperwork.
2. Reporting and Documentation: Complete shift reports, maintain logs of vehicle arrivals, and parking operations.
3. Administrative Duties: Label key numbers, record vehicle descriptions, and maintain organized parking records.
4. Security and Compliance: Conduct inspections, issue notices for unauthorized vehicles, ensure vehicle security, and report safety concerns.
5. Lot Maintenance: Keep the parking lot and attendant booth clean, perform basic housekeeping tasks.
6. Customer Service: Assist guests with payments, provide parking information, and maintain a friendly attitude.
7. Communication and Teamwork: Use two-way radios, communicate clearly, and foster teamwork.
8. Attendance and Professionalism: Maintain regular attendance, adhere to policies, and uphold standards.
9. Additional Responsibilities: Support business needs, attend meetings and training, and maintain schedule flexibility.

Qualifications:

1. Education/Experience: High school diploma or GED; customer service experience preferred.
2. Licenses: Valid driver's license, reliable transportation, clean driving record, pass background check.
3. Physical Demands: Ability to stand, walk, lift up to 50 lbs., work outdoors in various weather conditions.
4. Skills: Customer service, communication, attention to detail, ability to work outdoors and in varied conditions.

Work Environment:

Indoor and outdoor parking facilities, collaborative environment, use of computers, phones, exposure to elements and moving vehicles.

Additional Information:

Support evolving business needs, attend meetings, and maintain schedule flexibility. Use of personal cell phones for work-related communication may be required. Reimbursement policies apply.