Job Details

Operations Business Analyst 2

Non-Union Position

Business Systems Staff; Portland, Oregon (US-OR)

Hybrid schedule available for Oregon & Washington residents.

Regular FT

Posting # 5255

About Us:

At NW Natural, we offer rewarding career opportunities and a vibrant, inclusive work culture. Join us in providing safe, reliable utility services and renewable energy to improve communities. Our vision is to lead in service excellence, innovation, and environmental stewardship, building on our strengths as a trusted energy provider and environmental leader.

We are committed to Diversity, Equity, and Inclusion. Our DEI Council, established 21 years ago, fosters a culture of belonging, shared purpose, and possibility.

The Role:

The Operations Business Analyst 2 independently leads workstream responsibilities with minimal guidance. They are self-motivated to learn system capabilities and business processes. They demonstrate advanced diagnostic troubleshooting skills and collaborate professionally with business partners.

Day to Day Responsibilities:

1. Build collaborative relationships with business partners, including IT, Operations leadership, and the Project Management Office, to ensure deliverables meet user needs and process requirements.
2. Perform advanced diagnostics of applications and systems, troubleshoot issues.
3. Configure systems, test during releases, and validate post-production changes.
4. Support mobile applications used for field work order completion.
5. Provide routine support and assistance to end users, resolving process and technical issues.
6. Develop and maintain end-user training materials and system documentation.
7. Create training courses for classroom and informal sessions.
8. Organize and lead mobile user group meetings.
9. Monitor and analyze end-user issues, collaborating with partners to address them.
10. Partner with IT to troubleshoot and design solutions.
11. Monitor system performance and proactively mitigate issues.
12. Elicit requirements via interviews, workshops, surveys, and site visits.
13. Document business processes, user stories, and perform analysis to ensure completeness and traceability.
14. Conduct user acceptance testing and validate releases.
15. Coordinate change management and communicate updates to users.
16. Engage with various stakeholders to ensure understanding of priorities.
17. Ensure effective use of applications by end users.
18. Coordinate with training personnel and managers to improve processes.
19. Support a culture of safe work practices.
20. Perform other duties as assigned.

Qualifications:

• Collaborative team player with strong communication, listening, and problem-solving skills.
• Bachelor's degree in business or equivalent experience.
• 3-5 years of experience in operations, information systems, or mobile systems.
• Excellent written, verbal, and presentation skills, with ability to explain technical concepts.
• Ability to understand and translate business requirements into user stories.
• Experience with system data modification and maintenance.
• Strong organizational and prioritization skills.
• Problem-solving and analytical skills.
• Initiative and professionalism.
• Ability to learn quickly and adapt.
• Ability to work independently and in teams.
• Experience working with all organizational levels.
• Knowledge of application functionality and training development.
• Availability for off-hours support and travel to resource centers.
• Valid Oregon/Washington driver's license and good driving record.

What We Offer:

Health & Wellness:

• Competitive health insurance benefits.
• Online wellness resources.

Work-Life Balance:

• Up to 23 vacation days.
• 80 hours sick leave.
• Paid holidays and floating holidays.
• Flexible work arrangements.
• Paid parental leave.
• Employee Resource Groups and wellness programs.
• On-site exercise facility and bike room.

Financial Benefits:

• Annual incentive bonus.
• 401K with company match.
• Stock purchase discounts.
• Tuition reimbursement.
• Wellness incentives.

Discounts:

• Natural gas service discount.
• Appliance center discounts.
• TriMet pass.
• Wireless discounts.

Base salary range: $79,500 - $109,100 annually, depending on qualifications.

Annual Target Incentive: 9.5% target, based on company and individual performance.

Application Process: Submit a complete application with cover letter and resume via our website:

Deadline: 5/8/25

Disclosure: We are a drug-free workplace and comply with relevant regulations. All applications must be submitted electronically. Resumes sent via email, fax, or mail are not accepted.

NW Natural is an equal opportunity employer, embracing diversity and providing accommodations as needed. For assistance, contact ...@nwnatural.com or (971) ###-####.