Job Details

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Base pay range

$66,950.00/yr - $66,950.00/yr

Job Title: Team Lead Supervisor

Department: Houseless Intervention Services

Reports to: Program Manager

Salary Grade/Level/Family/Range: $66,950 Step I FY 2024-25

Effective Date: 1-Sep-24

FLSA Classification: Exempt / Salaried

Job Summary: The Team Lead Supervisor will be responsible for overseeing the case managers and overnight shelter staff at their location, on their side of the week. It is also responsible for performing supervisions, scheduling, and assisting the Program Manager as needed.

Duties and Responsibilities

• Participant
  • Process Intakes and Exits and provides updates to Program Manager.
  • Responsible for Crisis response, reporting, and critical incident reporting.
  • Provide a safe environment for participants.
  • Demonstrate and empower staff to take initiative and problem solve.
  • Provide support and assist staff in following policies and procedures.
  • Contribute to the selection of staff during the hiring process.
• Administration, Compliance & Facilities
  • Participates in supervisions of case managers and overnight shelter staff.
  • Assist in the oversight of services and programming in a manner that is consistent with the Sunstone Way values, policies, and procedures.
  • Responsible for chart audits and review of daily notes.
  • Responsible for report grievances and incident reports submitted by Program Director.
  • Joint of Homeless Services compliance and standards.
  • Provide leadership, support, and positive role modeling for shelter staff.
  • Facilitate staff and team meetings in the absence of the manager.
  • Assist in developing and implementing on-the-job training and guidance for new and current staff.
  • Participate in compliance, quality assurance, and quality improvement activities as directed.
  • Maintain compliance of safety as mandated by City of Portland.
  • Responsible for reviewing, correction, and approval of timecards of direct reports by 10am the 1st and 16th of each month.
  • Responsible for ordering and inventory of facilities' supplies.
  • Attend and participate in all outlined trainings as directed by the training and safety manager and site leadership.
  • Responsible for ensuring facility cleanliness and maintenance.
  • Translation in some cases (Spanish and English).
• Supervisory
  • Enforcement of Village Manual and Standard Operating Procedures.
  • Checks in with staff on goals and job responsibilities.
  • Coordination of staffing and unit turnovers.
  • Identifying, coaching, and providing tools, resources, and information for staff.
  • Assign/delegate duties to overnight staff, case managers, and staff accountability.
  • Responsible for the selection, interviewing, and hiring process of staff.
  • Accountable to attend community staff meetings and acts as a backup for Program Manager as needed.
  • Responsible for the management of Humanity and identifying staff coverage.

Supervisory Responsibilities

Responsible for Case Managers, Shelter Staff, Overnight Shelter Staff, and On-Call Shelter Staff.

Preferred Experience

• 2 - 3 years' experience as a Team Lead Supervisor or similar position.
• Client information databases, developing operating strategies, plans, or procedures.
• Direct administrative or support services.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customers and personal services.

Preferred Education

• Bachelor's Degree in Social Work, Psychology, or another related field (Preferred).
• Other relevant certification or training.
• Lived experience.

Required Skills/Abilities

• Understanding of Housing First and Harm Reduction models.
• Being open to change (positive or negative) and to considerable variety in the workplace.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Additional Eligibility Requirements

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to pass a background check upon offer.
• Must be able to work in a drug-free environment.
• Ability to maintain regular attendance and be punctual.

Work Environment

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors.

Physical Requirements

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time.

Travel Required

Occasional travel to and from other work sites up to 30% of the time.

Competencies

• Accountability – Accountable for measurable, high-quality, timely, and cost-effective results.
• Initiative – Takes prompt action to accomplish tasks and meet goals and objectives.
• Problem Solving / Decision Making – Identifies and analyzes problems weighing the relevance and accuracy of available information.
• Quantity / Quality of Work – Pays close attention to detail.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to participants.
• Attention To Detail – Is thorough when performing work and conscientious about attending to detail.
• Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management – Managing one's own time and the time of others.
• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Schedule

Wednesday-Saturday, 7am-6pm, Full-time, 40 hours per week.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Non-profit Organizations