Job Details

We are looking for a Fire Alarm Install and Service Manager to join our team!

As the Fire Alarm Install and Service Manager, you will oversee the fire alarm install, repair, and service team. Your primary responsibilities include balancing strong business growth while maintaining high employee and customer satisfaction. This includes striving for financial and operational targets that set us up for future growth and investments.

In this role you will:

1. With a partnership mentality, you'll mentor and lead the field team, including daily interactions to clear a path to success for their responsibility of taking care of the customer, as well as annual performance reviews, one-on-ones, tools and their education.
2. Ensure team revenue and margin targets, and utilization, quality, and scheduling KPIs are met or exceeded.
3. Participate in regular site visits with field team members for mentorship, training, and validation of performance.
4. Lead efforts to develop relationships with local AHJs, key industry associations, and other important industry networks to influence code and enforcement development in favor of our business and our customers.
5. Foster exchanges of ideas and provide cross-team learning opportunities; inspire and motivate employees to perform at their best through positive encouragement.
6. Improve processes and maintain a positive culture with in-office teams and field teams, to uphold PSI values and continue down the path of PSI being top in our industry.
7. In partnership with Operations Manager, own revenue, margins, and operating expenses or expenditure in your assigned business unit to achieve monthly and annual business plan projections and forecasts.

Requirements:

1. 1+ years of progressive responsibility in Fire & Life Safety management with demonstrated ability to lead and develop a field team, as well as tactically lead, motivate and direct personnel toward the achievement of a common goal. Additional skills and experience and knowledge in Operations, Construction, and Service.
2. NICET certification(s) in Fire Alarm, Specials Hazards or Water Based Systems preferred.
3. Bachelor's degree or equivalent in Business Administration, Fire Protection, Construction Management or related field preferred or equivalent work experience in the Fire & Life Safety industry.
4. Previous field experience as a fire alarm, fire sprinkler or suppression technician preferred.
5. Proven ability to work in Enterprise Resource Planning (ERP) and service management software to track performance and run reports as needed to manage to Key Performance Indicators (KPIs).
6. Proven abilities to work with Office 365 suite, including but not limited to Word, Excel, Outlook, OneDrive, and OneNote (Sharepoint creation/edit a plus).
7. Must be able to travel for off-site meetings, job walks, and other industry events.
8. Must have a valid driver's license with an acceptable driving record.