Job Details

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with a focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Job Location: Portland, OR

• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility

Job Summary: You will take ownership of claim disposition; fostering connections with the internal teams to quickly respond to customer concerns based on your insights and collaborative approach. Professional interaction with the customer base responding to customer complaints. Being an advocate for the company while providing the customer fair disposition.

Required Education/Experience:

• A bachelor's degree (BS or BA) in Engineering. 2 years of experience in an engineering, product quality, or claims position will be considered in-lieu-of a bachelor's degree.

Preferred Skills/Qualifications:

• 2 years' experience in a similar role.
• Previous experience using KPIs and data for prioritization of action.
• Familiarity with measuring and test equipment such as calipers and micrometers.

Job Responsibilities:

• Strong, collaborative approach with the customer, sales team, and production teams to oversee the efficient and effective generation of irrevocable corrective actions.
• Own the accounts from the technical side, using expertise from yourself and other internal sources to understand the root cause(s) behind claims.
• Leverage your experience with Hydro product at customer locations to understand how Hydro product performs in their operations. Technically evaluate performance issues.
• Investigate and assign valid dispositions to customer claims and complete customer form and portal requirements.
• Support the customer service and logistics group in resolving service or transactional related issues that impact delivery and accuracy/timeliness in information reporting.
• Ensure that customer complaints related to product quality are logged and addressed, using analytical tools and data.
• Understanding and application of the defined thresholds of acceptability for all customer quality requirements from a dimensional and cosmetic perspective.

At Hydro, we care about our People!

We care about Safety!

Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage, and Collaboration – we target a high-performing and sustainable work environment based on inclusion of our differences. Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status, or any other category protected by law.

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) ###-####.