Job Details
(PCC Only) Help Desk Specialist
2025-05-09 Portland Community College Portland,OR
Description:
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
19
Starting Salary Expectations
The first two steps of the range are: $55,159.00 to $58,515.00 per year. Higher salary placement may be available based on qualifications, experience and internal equity
Position Grade Salary Range
$55,159.00 to $88,510.00 Annual Salary
FTE
1
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
8 hours of sick leave per month
24 hours of additional personal leave days per year
12 Paid holidays
View a complete list of PCC benefits.
Working Conditions and Physical Requirements
Coordinating a variety of activities and/or responding to peak work load periods can result in periods of high pressure. Incumbent is generally able to regulate own schedule, work flow, etc.
Regular exposure to video screens, electrical and electronic equipment.
Responds to emergency service calls and district-wide situations in a constantly changing environment.
Exposure to video display terminals and computer related noise levels, as well as dust and equipment cleaning materials, occurs on a regular basis.
Background Check Required
Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Notice of the Availability of the Annual Security Report:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
Special Conditions for this position:
This position has been identified as a Campus Security Authority (CSA) pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Campus Security Authorities must immediately report Clery Act crimes that occurred on Portland Community College's Clery geography on the Crime Incident Report (CIRTrac™) located on the Department of Public Safety's Clery Act compliance webpage. Following entry of a report on CIRTrac™ PCC's Clery Specialist will (1) analyze the report for issuance of a timely warning or emergency notification; and (2) will determine if the report should be included in the annual statistical disclosures. The Clery Specialist shall annually assign CSAs online Clery Act training to ensure they are provided proper training to fulfill their reporting responsibilities required by the Clery Act and PCC's Clery Act policy.
(PCC Only) Help Desk Specialist
Requisition ID
req2469
Department
Online Learning Technology Fee
Campus
SY-Sylvania Campus
Employment Type
Classified-Full Time
Best Consideration Date
4/27/25
Position Summary
Join the Learning Technologies and Innovation team as a Help Desk Specialist!
In this position, you'll work with students, faculty, and staff to navigate technical issues and make the best use of the college's technology resources. You'll serve as an expert in the online learning environment and work as part of a team that provides users with support for the college's Learning Management System and instructional technologies such as video conferencing, video creation and sharing, and document editing.
You'll also assist users with instructional technologies aligned with best practices and help them understand and navigate college policies, procedures, and systems.
See the classification description for additional information:
Candidate Profile
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
- At least 1 year of experience doing technical support via phone, chat, and email.
- Demonstrated experience with learning management systems, integrated instructional technologies, and similar tools.
- Demonstrated experience assisting clients of various skill levels, lived experiences, technical experience, and language skills.
- Ability to remain calm and courteous when assisting upset customers and defusing tense and emotionally charged situations.
- Capable of working independently in a fast-paced team environment and completing projects in a timely fashion.
- Demonstrates adaptability to changing work requirements, a dynamic environment, and constantly evolving technology.
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
- High school diploma or equivalent. Associate's degree or two years of college-level course work or training in a computer-related discipline. Experience performing the duties of the job may substitute for the post-secondary education or training on a year-for-year basis.
- Two years of experience which demonstrates a good working knowledge of computers is required. Must have knowledge of personal computer and server technologies, networks; proficiency in a variety of applications software (e.g., Word Perfect, Word, Access, Power Point, Excel, communications software, PageMaker, etc.). Must have knowledge of relational databases, client-server architecture and operating systems, the Internet, web based applications, TCP/IP protocol, Ethernet and wireless networking.
- Excellent verbal and written communication, and time management/multi-tasking skills. Strong analytical and problem solving ability. Good understanding of computers for troubleshooting and diagnosing problems. Familiarity with use of Internet-based services such as electronic mail, WWW, News, web browsers, web applications, browser pluggins and other LAN and data communications hardware and software.
19
Starting Salary Expectations
The first two steps of the range are: $55,159.00 to $58,515.00 per year. Higher salary placement may be available based on qualifications, experience and internal equity
Position Grade Salary Range
$55,159.00 to $88,510.00 Annual Salary
FTE
1
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
8 hours of sick leave per month
24 hours of additional personal leave days per year
12 Paid holidays
View a complete list of PCC benefits.
Working Conditions and Physical Requirements
Coordinating a variety of activities and/or responding to peak work load periods can result in periods of high pressure. Incumbent is generally able to regulate own schedule, work flow, etc.
Regular exposure to video screens, electrical and electronic equipment.
Responds to emergency service calls and district-wide situations in a constantly changing environment.
Exposure to video display terminals and computer related noise levels, as well as dust and equipment cleaning materials, occurs on a regular basis.
Background Check Required
Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
- Veterans: DD214
- Disabled Veterans: DD214 and Letter from the Department of VA
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Notice of the Availability of the Annual Security Report:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
Special Conditions for this position:
This position has been identified as a Campus Security Authority (CSA) pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Campus Security Authorities must immediately report Clery Act crimes that occurred on Portland Community College's Clery geography on the Crime Incident Report (CIRTrac™) located on the Department of Public Safety's Clery Act compliance webpage. Following entry of a report on CIRTrac™ PCC's Clery Specialist will (1) analyze the report for issuance of a timely warning or emergency notification; and (2) will determine if the report should be included in the annual statistical disclosures. The Clery Specialist shall annually assign CSAs online Clery Act training to ensure they are provided proper training to fulfill their reporting responsibilities required by the Clery Act and PCC's Clery Act policy.