Job Details

Job Description: Service Manager at Union Gospel Mission

Union Gospel Mission has a 98-year history of helping people experiencing homelessness in Portland. Our Mission: Through the transformative power of Jesus Christ, we open life-changing pathways to people experiencing homelessness, hunger, addiction, and abuse.

This position will support the Homeless Services Director in overseeing Union Gospel Mission's Homeless Services Department, including overnight shelter, Search + Rescue, shower ministry, downtown services such as food, clothing, chapel ministry, and referrals. Additionally, the role involves supporting events like Operation Overcoat and holiday celebrations, including presence at one or two holiday events. The position will also provide orientation and training to UGM volunteers and LifeChange residents engaged in work therapy within the department. Furthermore, the role offers pastoral care and support to individuals experiencing homelessness and guides them toward services addressing root causes like healthcare, mental health, substance abuse treatment, and supportive housing. Mobile outreach services to individuals outside the City Center are also part of the responsibilities.

The role requires presence at the shelter (9715 SE Powell Blvd) or downtown Mission (3 NW Third Avenue, Portland OR) one to two evenings weekly, and support at least two weekend evenings per month (one Friday and one Saturday night).

Responsibilities include data collection and analysis, collaboration with staff for monthly outcome reports, and approximately one-third of work time dedicated to administrative tasks.

Responsibilities and Essential Functions:

• Provide training and support for staff, volunteers, and residents.
• Offer pastoral care, guidance, and support to those experiencing homelessness.
• Refer individuals to UGM services and external organizations.
• Build relationships with local resources and partner agencies.
• Utilize Genesis Process skills in working with guests and residents.
• Participate in networking meetings with social service providers.
• Monitor and report on progress and outcomes, both quantitative and qualitative.
• Maintain and update policies and procedures manuals.
• Coordinate crisis management and de-escalation training for staff and volunteers.
• Manage logistics for supplies, including transportation, purchasing, and reimbursements.
• Coordinate transportation during snow/ice storms for shelter operations.
• Onboard and train new overnight staff on shelter responsibilities, including guest check-in, food prep, cleaning, and maintaining a safe environment.

Qualifications:

• Compassionate care provider with a personal, warm, yet professional demeanor.
• Experience working with diverse stakeholders, including volunteers and individuals experiencing homelessness.
• Ability to handle tense interactions with diplomacy.
• Excellent communication skills, verbal and written.
• Involvement with Christian community and adherence to UGM's faith statement and conduct standards.
• Driver's license and approval by UGM insurance; management experience (1-3 years preferred).
• Experience with scheduling and logistics (1-3 years preferred).
• Commitment to UGM's mission, passion for the gospel, and desire to serve the homeless and addicted.
• Must be a follower of Jesus Christ and actively involved in a local church.
• Background check clearance required.
• Physical ability to lift at least 50 lbs, walk stairs, and handle multiple tasks effectively.