Job Details

Join to apply for the Transportation Services Representative 1 (Bilingual Cantonese) role at Oregon Department of Transportation

Initial Posting Date: 05/22/2025

Application Deadline: 06/02/2025

Agency: Department of Transportation

Salary Range: $3,856 - $5,325

Position Type: Employee

Position Title: Transportation Services Representative 1 (Bilingual Cantonese)

Job Description

Assist the public at the SE Portland DMV as a bilingual transportation services representative. Responsibilities include helping with driver licenses, vehicle registration, permits, issuing licenses and plates, administering knowledge, skill, and vision tests, collecting fees, providing policy information, and conducting behind-the-wheel drive tests. Training will be provided to ensure compliance with vehicle laws and regulations.

Requirements: Fluency in Cantonese (reading and speaking) is required. Indicate your skills in the application. The role involves customer service, testing, vehicle examinations, and physical tasks such as lifting up to 40 pounds. Valid US driver's license and acceptable driving record are mandatory.

Minimum Qualifications:

• Two years of public contact/customer service experience involving direct interaction and explaining rules or programs.
• Experience or training in computer data retrieval and input.
• Three months of experience in money collection and making change.

Completion of an associate's degree can substitute for one year of experience.

Preferred Attributes:

• Experience in fast-paced environments and handling stressful situations.
• Strong computer literacy and reading comprehension.
• Excellent customer service skills.
• Ability to handle multiple tasks and interruptions.
• Ability to interpret and communicate complex policies effectively.

Application Process:

• Complete the application and attach a resume with employment dates.
• Answer questionnaire questions before submission.
• Respond to additional requests such as records and gender identity questionnaires after submission.

Additional Information:

• No visa sponsorship offered.
• Criminal background checks will be conducted.
• Represented by SEIU.
• EOE and ADA accommodations available upon request.