Job Details

Are you ready to help transform an "ugly duckling" into a beautiful swan? Sojourn Suites is currently undergoing an exciting renovation to become a premier Hyatt-branded hotel, and we're looking for a dedicated Front Desk Agent to join our team! This isn't just a job; it's a chance to be part of a major glow-up, helping us set the stage for an exceptional guest experience.

We need a night owl with a passion for hospitality to cover our Thursday and Friday 3:00 PM - 11:30 PM shifts, plus a Sunday 12:00 PM - 8:30 PM shift, OFF Monday, Tuesday, Wednesday & Saturday. If you're eager to contribute to a fresh start and thrive in a dynamic, evolving environment, we'd love to hear from you. Come help us welcome guests to a brand-new era of comfort and style!

As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.

Benefits

• Health, vision and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Employee Referral Program
• Opportunities for Advancement
• Hotel Discounts for you, your friends and family
• Access to our Talent team to help you reach your career growth goals

Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
• Respond promptly to any guests' inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Qualifications

• One year of hospitality experience preferred
• Experience handling cash and credit card procedures
• Basic Math skills
• Attention to detail
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.