Job Details

Fully Remote Healthcare Call Center Agents

Indianapolis, IN

This position is fully remote.

Job Title: Healthcare Call Center Agents

Pay Rate: $16/hr on W2 without benefits

This is a W2 contract.

Interview Process: Phone interview

Hiring Process: Paperwork + Background check

Shift Timings: 8 am-5 pm ET (5 days a week)

Job Description:

Under supervision, this position is responsible for answering inbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, and clients. Responsible for completing research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures. Outbound calls are periodically required for surveys and resolution of outstanding issues. Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one-call resolution and develop and maintain effective working relationships with internal and external customers.

Requirements:

1. 1-3 years of call center experience required
2. Knowledge of professional telephone etiquette and soft skills
3. Analytical and problem-solving skills
4. PC proficiency to include Microsoft Office Excel, Word, and Outlook

Benefits:

1. Equipment will be provided
2. All training is paid
3. Get paid every Friday

Thanks & Regards,
Harry
Technical Recruiter
Reqroute, Inc

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.