Job Details

Initial Posting Date:
06/24/2025

Application Deadline:
07/02/2025

Agency:
Department of Human Services

Salary Range:
$3,429 - $4,622

Position Type:
Employee

Position Title:
Operations Support (Human Services Specialist 1)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Empower Individuals & Families-Support, Guide, and Make an Impact! Join our team and help individuals and families navigate essential services with expertise and care. This role is key in ensuring smooth program operations, sharing vital policies, and providing specialized support to staff and management. If you are detail-oriented and passionate about making a difference, this is the opportunity for you!

We are looking for an Operations Support (Human Services Specialist 1) to join our dedicated Oregon Eligibility Program (OEP) Team in Beaverton.

Together, we can create lasting change!

Summary of Duties

The Oregon Eligibility Program (OEP) ensures fair access to health, food, employment, and financial assistance, streamlining eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Employment Related Day Care (ERDC), Temporary Assistance for Domestic Violence Survivors (TA-DVS), and medical programs while balancing equity, efficiency, and local flexibility to support communities.

As an Operations Support, you will:

• Helping individual and families seeking services by providing specialized assistance on behalf of program staff.
• Providing a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The primary focus of (OEP - Oregon Eligibility Partnership Program) is helping and working with Oregonians to gain access to life-changing programs such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources. This position may also provide support the day-to-day functions through distribution of mail, case transfers.
• The first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone who are unfamiliar with the subject and/or learn and communicate differently than you.
• Experience meeting or exceeding specific goals and objectives; independently identifying, assessing, and resolving barriers or inefficiencies.
• Demonstrated knowledge of ODHS Core-values, Equity North-Star and willingness to engage in this work.

Minimum Qualifications

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
• This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
• College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

• Experience engaging with the community, assessing resources and services, and supporting a diverse population.
• Experience effectively communicating, managing multiple priorities in a fast-paced environment, and maintaining attention to detail.
• Experience navigating evolving policies and procedures while demonstrating adaptability and a commitment to continuous learning.
• Experience actively implementing equitable practices and applying diversity, equity, and inclusion principles effectively.
• Experience analyzing, applying, and effectively communicating rules and regulations.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, including your resume and job history (with clear start and end dates for each role), as well as your completed graduation date, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

• The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process.

Working Conditions

• Work Locations: In-person office environment.

• Work Environment: Direct public interaction, including engagement with customers in high-pressure situations.
• Cubicle-based and front desk workspace with frequent interruptions and high noise levels.
• Fast-paced setting with constantly evolving policies and procedures.
• Repetitive motions, prolonged sitting, and daily use of computers and technology.
• High-volume computer work and keyboarding in a dynamic team environment.

• Hours: Regular work week, 8 hrs/day M-F; occasional overtime may be needed, including evenings and weekends. Scheduling specifics will be determined by the hiring supervisor.
• Travel: Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.
• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• A valid driver's license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference:

• Veterans' preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-182260.