Job Details

Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines. Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces. Set and maintain a high level of guest service and respond to social media sites. Assist with scheduling for all areas of Housekeeping and Front Office operations. Collaborate with the General Manager and/or Assistant General Manager to boost and implement company standards, company culture and programs. Ensure training of all employees working in your assigned department(s). Mentor, counsel, and discipline all the shift employees along with the department head. Indirectly responsible for supervising other hotel departments such as; Security, Engineering, and Reservations when needed. Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager. SPECIFIC EXPERIENCE WE'...Operations Manager, Operations, Manager, General Manager, Guest Service, Hospitality, Manufacturing, Hotel