Job Details

As the Sr. Director of Global Product Support, you will spearhead our efforts to transform and elevate the customer support experience. You will provide strategic leadership, manage global initiatives, drive digital capabilities and lead revenue-generating support teams. Reporting directly to the VP of Customer Technical Success Organization, you will oversee a dynamic team of 100 employees across North America, driving forward innovative, personalized, assisted and digital engagement pathways that ensure meaningful customer outcomes. Responsibilities. Develop and execute strategies to create a best-in-class support experience, placing the customer at the center through effective digital-first and human support channels. Develop support tiering and segmentation models to optimize efficiency across global teams and product lines. Implement outsourcing strategies to extend support coverage on a global scale. Develop and enhance programs that leverage our partners strengths to enrich the...Technical Support, Director, Support, Technical, Customer Experience, Product Engineer, Technology