Job Details

Join Pro. Floors as a Call Center/ Case Management Role (Dispatcher) in the vibrant city of Portland, OR! This is an exciting opportunity for individuals with a knack for multitasking and exceptional customer service skills. You will play a crucial role in ensuring smooth communication between our installers and customers while resolving any issues that arise. If you're ready to make an impact and grow within a supportive team, we want to hear from you! Job Specifications: - Job Type: Full-Time - Company: Pro. Floors - Location: Portland, OR - Pay Rate: $25 per hour - Shift: M-F, 8 am to 5 pm Roles and Responsibilities: - Respond to all installer phone calls and assist in solving issues in the field. - Gain and communicate customer approvals for additional work, labor, and materials as needed. - Collaborate with Operations and Sales departments to address customer and delivery issues. - Update all orders, add notes, and confirm that changes are communicated effectively. - Maintain a da...Call Center, Bilingual, Customer Service, Technology, Staffing, Installer