Job Details

Initial Posting Date:
07/07/2025

Application Deadline:
07/14/2025

Agency:
Department of Human Services

Salary Range:
$3,651 - $4,943

Position Type:
Employee

Position Title:
Office Specialist (Office Specialist 2)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Join a mission-driven workplace where your role as Office Specialist puts you at the heart of our day-to-day operations. From managing front desk responsibilities and greeting guests with a smile, to overseeing records, mail coordination, and administrative support, you will be the anchor that keeps things running smoothly. If you thrive in a dynamic environment and love bringing order to chaos, this could be your perfect fit.

We are seeking a dedicated Office Specialist (Office Specialist 2) to join our dedicated Oregon Eligibility Partnership (OEP) team in Oregon City.

Together, we can create lasting change!

Summary of Duties

Oregon Eligibility Partnership provides direction and support to state staff working to determine eligibility for people applying for and receiving medical, food, cash, and childcare benefits. It also manages the ONE Eligibility system used to process applications and deliver benefits to eligible individuals and families in Oregon. OEP operates based on the principles of service equity, customer service, consistency and operational efficiency. OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).

As an Office Specialist, you will:

• Administrative and Clerical Support: Establishes and maintains program-related administrative support standards, procedures, and workflow.
• Reception: Cover Front Desk/Phones, greet customers in person and on the telephone, in a courteous and pleasant manner.
• Serves as the main point of contact for staff/visitors/vendors entering the building/floor.
• Maintains confidential documentation for meetings, personnel, day-to-day business, policy analyst, director support, etc.
• Answers general questions about Oregon Eligibility Partnership, ONE, eligibility status, or ODHS.

• Record Processing/Technical: Performs specialized record processing activities requiring independent judgment to make decision or select a course of action based on laws, rules, policies, and procedures within a program or operation.
• Review customer service survey for feedback and compiles information for leadership.
• Reviews information from meetings and collects action items.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience in a reception setting delivering exceptional customer service.
• Experience adjusting communication style to the receiving audience and building rapport with a variety of people.
• Proven experience maintaining organization, and swiftly adapting to shifting priorities and new responsibilities, utilizing knowledge of the program and team to make informed decisions.
• Knowledge or experience with crisis intervention or conflict resolution techniques.
• Experience working independently and cohesively with a team.

Attention all candidates!

• Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, including your resume and job history (with clear start and end dates for each role), as well as your completed graduation date, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

• The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process.

Working Conditions

• Work Locations: In-office position in Oregon City.
• Work Environment: Direct public interaction, including engagement with customers in high-pressure situations.
• Cubicle-based and front desk workspace with frequent interruptions and high noise levels.
• Fast-paced setting with constantly evolving policies and procedures.
• Repetitive motions, prolonged sitting, and daily use of computers and technology.
• High-volume computer work and keyboarding in a dynamic team environment.

• Hours: Regular work week, 8 hrs/day M-F; occasional overtime may be needed, including evenings and weekends. Scheduling specifics will be determined by the hiring supervisor.

• Travel: Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• A valid driver's license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference:

• Veterans' preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-182408.