Job Details

Description

Compensation:

• Base Salary: $70,000 - $78,000
  
• Additional OT: $10,500 - $11,700 (average)
  
• Shift Differential (15%): $10,500 - $11,700
  
• Bonus (5% Target): $3,500 - $3,900
  
• Annual Value of Company Car: $12,000
  Total 1st Year Compensation: $106,500 - $117,300
  

Benefits:

• 4 weeks PTO to start, 5 paid floater holidays (prorated first year), 6 standard paid holidays
  
• 5th week of PTO begins at Year 3
  
• 401K with 100% match up to 6% (20% vesting of match annually)
  
• Corporate Vehicle Fleet Program (new car for $45/week including gas, tolls, insurance, service; available for personal and business use; estimated $15k annual value; or option for corporate van)
  
• $300 annual reimbursement for fitness/health expenses
  
• Medical, Dental, Vision, Life Insurance, Disability, Employee Assistance Program, Flexible Spending Accounts
  
• Financial planning tools, training, tuition reimbursement
  
• Paid holidays, flex schedules, business casual dress
  
• Employee discount program & volunteer opportunities
  

Travel:

• Regular travel throughout assigned region (centered around Portland, OR, approx. 2 hours in all directions)
  
• Must be available for off-hours and weekend service as needed
  

Position Description:
The Customer Service Engineer is a field-based, customer-facing role responsible for installing, maintaining, servicing, and modifying medical equipment at client sites. The role requires minimal supervision and focuses on delivering timely, effective repairs and training to ensure optimal system performance and high customer satisfaction.

Key Responsibilities:

• Install, maintain, and repair designated systems and instruments
  
• Provide customer troubleshooting and training support
  
• Conduct warranty and maintenance work to maintain service levels
  
• Recommend service manual revisions
  
• Manage financial performance within territory (revenue, expenses, inventory)
  
• Serve as a key customer contact to resolve and prevent technical issues
  
• Collaborate with Customer Care Managers, Technical Managers, Clinical Specialists, Product Managers, and Sales teams
  

Requirements:

• Strong knowledge of electronic systems and troubleshooting/repair skills
• Ability to read and interpret electronic schematics and flowcharts
• Mechanical aptitude with the ability to explain and visualize solutions
• Strong interpersonal, problem-solving, and customer service skills
• Excellent oral/written communication, documentation, and PC skills
• Experience in the Bio-Medical field preferred, but not required