Job Details

Overview

Were currently seeking a motivated and skilled IT Specialist to join our team. The ideal candidate will provide comprehensive desktop support while gradually taking on responsibilities related to ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) applications. This role offers significant growth opportunities and the chance to work with a dynamic and evolving technology landscape.

We are 100% Employee Owned. We are experts in the field of underground excavating shoring supply and training. D.P. Nicoli, Inc has become a leader in the shoring market by building long-lasting relationships with our customers, supplying the best products for their jobsite safety. To achieve this goal, we hire and train the best possible employees. We look at ourselves as partners with our customers. DPN has strategically established offices located in Woodinville, Seattle, Lakewood, and Spokane, WA; Wilsonville, OR; Boise, ID; Salt Lake City, UT; and San Jose, South San Francisco, and Bay Point, CA. We play more, we pay more, and our employees stay more! D.P. Nicoli is a newly converted employee-owned company. Become an owner of the company you work for and secure your economic future.

Responsibilities

• Provide technical support for Windows environments, troubleshooting hardware and software issues.
• Install, configure, and maintain desktop systems, laptops, printers, and peripherals.
• Assist employees with network connectivity, email configuration, and account setup.
• Manage and resolve helpdesk tickets in a timely manner, ensuring minimal disruption to operations.
• Perform routine system maintenance and software updates to ensure security and performance.
• Educate and train end-users on best practices and company IT policies.

ERP And CRM Support (Growth Area)

• Assist in the configuration and maintenance of ERP and CRM applications.
• Provide user support and troubleshooting for ERP and CRM-related issues.
• Collaborate with business units to understand workflows and optimize system usage.
• Document system configurations, processes, and troubleshooting guidelines.
• Support data integrity and reporting functions within ERP and CRM platforms.
• Work with vendors and third-party providers to resolve escalated issues.

Additional Responsibilities

• Assist in IT infrastructure projects, including network upgrades and system migrations.
• Maintain asset inventory and ensure compliance with company IT policies.
• Participate in security initiatives and compliance requirements.
• Stay up-to-date with emerging technologies to support business needs.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of experience in desktop support, with exposure to ERP and CRM applications being a plus.
• Strong understanding of Windows operating systems.
• Familiarity with Microsoft 365 applications and cloud-based solutions.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills

• Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent.

Employment Type

• Full-time