Job Details

Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in eleven western states OR WA CA AZ NM NV UT ID CO TX & HI With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation youll find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position Are you looking to start your professional career in an office setting Pacific Office Automation is seeking an Customer Care RepresentativeDispatcher with strong customer service skills and administrative abilities at our Beaverton OR office This is an entry level role with high potential for growth Compensation 17 19hr DOE Essential Job Duties Answer incoming support callsCreate support tickets on behalf of customersUse basic computer applicationsCommunicate with customers technicians and salespeopleRecognize document and alert the management team of trends in customer callsRoute calls to appropriate resourcesQualifications Strong phone and verbal communication skills along with active listeningProven ability to multi task and work under fast pace environments while maintaining accuracyHigh attention to detail and strong organizational skillsComputer and customer service skillsStrong written and verbal communication skillsMicrosoft Word and Excel experience preferredBi lingual is a plusExperience 1 2 years of customer service experience preferredExperience using IT Ticketing Support systems preferredCall handling experience preferred Call center experience is a plusBenefits Paid trainingMedicalDentalVisionLife insurance plansFSAHSA programs401K aggressive company matchPTO Vacation Sick LeaveStrong team environment with growth opportunityOur Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger ZR LI Onsite