Job Details

Overview

Join to apply for the Software Support Engineer role at ASM.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of whats next, at the forefront of innovation and whats technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. Were more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

At ASM, the Software Engineering Team works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.

Responsibilities

• Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment
• Able to triage mechanical, electrical and software bugs
• Responsible to manage escalation calls with field support engineers and customers at local level
• Work with QA / Support team to add replicated bugs to regression
• Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible
• Author, revise, and review system specifications, software designs, test plans, and other software documentation.
• Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives as a result of these investigations.
• Participate in system design teams.
• Be the eyes and ears of the customer, align on priorities
• Work with customer to upgrade tools to the latest SW version and run the customer specific use cases before the upgrade happens

Minimum Qualifications

• Strong analytical and problem solving skills
• Some software development skills in one or more general purpose programming languages: C++, C#, Python
• Being able to read code and step through a debugger/IDE

Preferred Qualifications

• Educational background in Computer Science/Computer Engineering or equivalent
• 10+ years in software problem solving
• Experience working with multiple items listed below desirable
• Software for Machine Control (including Semiconductor equipment)
• Developing for Windows and Real-time Operating Systems
• Multi-threaded applications
• Real-time software
• Graphical User Interfaces
• Device drivers or other interrupt driven software
• Data Communications, Networking and EtherCAT
• Complex dynamic scheduling algorithms with deadlocks avoidance
• Knowledge of programming tools such as text editors, debuggers, application builders and configuration management tools.
• Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software
• Comprehend software documentation including specification and design documents, communication interface specific and API description

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Apply Today To Be Part Of Whats Next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of whats possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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