Job Details

General Summary

The Systems Administrator plays a vital role in supporting LAIKA's uniquely creative and technology-driven production environment. From sculpted puppets to powerful pipelines, this role helps ensure the systems behind our animated films run smoothly. Collaborating with technical, business operations, and production teams, the Systems Administrator helps maintain, support, and evolve the infrastructure that powers everything from studio operations to the handcrafted artistry onscreen.
Job Functions

• Provide technical support for desktop and mobile devices, peripherals, and a variety of production-critical applications.
• Collaborate with production and technical teams to troubleshoot issues and implement effective, timely solutions.
• Manage support requests through the IT ticketing system, ensuring consistent and responsive service.
• Administer mobile device management (MDM) software, supporting secure and streamlined device use across the studio.
• Create and maintain documentation and training materials to help users navigate systems and tools with ease.
• Research new tools and technologies that could enhance workflows, performance, or user experience.
• Support infrastructure needs by assisting the Systems Engineering team with routine server and network administration tasks.
• Communicate IT policies and procedures in a clear, user-friendly way to promote best practices and consistency across the studio.

Qualifications

• 3+ years' experience supporting Linux, macOS, and Windows desktops, with a solid understanding of Unix, networking, and hardware fundamentals.
• Familiarity with automation and configuration tools (e.g., Salt, Ansible), device management platforms (e.g., JAMF, Intune), and ticketing systems (e.g., JSM or YouTrack)
• Experience with scripting languages (Shell, Ruby, Python) and a bonus if you bring knowledge of visual effects pipelines or related applications.
• Exposure to Azure AD, Office 365, and Exchange environments preferred.
• Strong problem-solving, communication, and documentation skills; able to support technical and non-technical users alike.
• Comfortable working both independently and collaboratively, including in confined spaces like server rooms.
• Thrives in a deadline-driven environment and remains calm under pressure.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is required to walk; stand; sit; use hands to operate standard office equipment; reach with hands and arms; balance; stoop; talk or hear both in person and by telephone. The employee must lift and/or move up to 45 pounds. Vision abilities include close vision, distance vision, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee works under typical office conditions and is exposed to variable indoor temperatures. The noise level is usually quiet or moderate.

Location

On-site in Hillsboro, OR
Salary

Salary is commensurate with skills and experience.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Please review our EMPLOYMENT DISCLAIMER and MATERIALS SUBMISSION AGREEMENT.