Job Details

Global Account Operations Director - Beaverton, OR

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Beaverton, Oregon, United States

Overview

Elevate Your Career with CBRE – Join a Fortune 500 leader. If you are ready to make a difference and be part of one of the world's most admired and sustainability-focused companies, CBRE is the right place for you. As a CBRE Operations Management Director, you assist with the oversight of the department responsible for planning, managing, and directing business operations for a large region or a high-profile global client. This job is part of the Operations Management function and involves coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, cross-train staff, set and track department deadlines. Mentor and coach as needed.
• Assist with providing efficient and effective strategic operations, including revenue growth and profitability and new business development.
• Conduct departmental financial evaluations, including monthly revenue and expense projections.
• Oversee and guide the work of the communications function, ensuring client-facing and intra-organizational content aligns with company standards. Coordinate with internal marketing and communications teams to support service delivery, promotion, and public relations.
• Ensure global KPI agreement, alignment, calculation, and monthly/quarterly/annual reporting.
• Oversee governance of client contracts, working with clients and internal stakeholders on renewals and ongoing governance, maintaining listings, transaction files, and regulatory/compliance standards.
• Lead day-to-day operational methods and standards, defining and executing an operational plan that supports execution and growth.
• Set priorities for project resources, assess needs, and ensure account office standards are met through training.
• Coordinate Senior Leadership Team (SLT) and Extended Leadership Team (XLT) meetings to ensure consistent communication of global processes, policy, and procedure.
• Identify opportunities to improve, refine, and expand services via best practices and innovations in real estate services.
• Ensure contractual obligations are communicated, deficits identified and addressed, including cost savings and compliance.
• Support Global Alliance Director (GAD) in formulating global account strategy, including alliance plan, client goal alignment, and relationship management.
• Act as a single point of contact for client partner enablement teams to ensure seamless interaction between CBRE account operations and client stakeholders.
• Deliver account all-hands meetings, quarterly business reviews (QBRs), and annual strategic evaluation team (SET) meetings.
• Act as a change agent with experience delivering transitions across geographies and encouraging adoption of new processes.
• Coordinate procurement and maintenance of office supplies and equipment; review vendor service contracts with internal procurement.
• Apply knowledge across disciplines to impact departmental and cross-functional performance. Model CBRE RISE values and Client Maxims; negotiate with external partners and vendors to reach common goals.
• Identify and solve multi-dimensional, complex operational and organizational problems using available resources.
• Drive improvements to methods, processes, and standards within the role.
• Global experience preferred. Expected travel up to 20% (global and domestic).

What You'll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is required/perferred.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations, and handle problems.
• Leadership skills to set, manage, and achieve targets with direct impact on multiple departments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, Teams) and familiarity with Slack, Airtable, and Tableau.
• Strong organizational skills and an adaptive, inquisitive mindset.
• Ability to work in a fast-paced, global environment with a tolerance for ambiguity.
• Strong teamwork and collaboration skills.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ...@cbre.com or via telephone at +1 866 ### #### (U.S.) and +1 866 ### #### (Canada).

Service line: GWS Segment