Job Details

Do you have an interest in dermatology and skin health? Are you passionate about creating a positive experience for customers and patients? Do you excel in clerical and administrative tasks, including scheduling appointments, transcribing messages, and managing high call volumes?

Let's talk! We are hiring a Scheduling Coordinator at NW Dermatology Institute in NW Portland (2525 NW Lovejoy, with access to a private parking garage).

PLEASE NOTE: This is not an entry level role and this is primarily an administrative front office position. Applicants should be comfortable with front desk duties, high call volumes, and administrative responsibilities in a medical setting.

Key Details:

• Schedule: Monday-Friday, 8:00 AM-5:00 PM.
• Location: 2525 NW Lovejoy, with access to a private parking garage
• Benefits: Health insurance ($30 or $75 per paycheck), Vision & Dental insurance, PTO and holidays, FSA, 401k with 4% match, Employee Assistance Plan for employees and their family, Cosmetic benefits at cost and Opportunities for personal growth.
• Pay: Compensation for this role, ranging from $20 to $23 per hour, is commensurate with experience. Please note:
• Less than one year of experience: $20/hr
• 1-2 years of experience: $21/hr
• 2-3 years of experience: $22/hr
• Over three years of experience: $23/hr

About Us: Northwest Dermatology Institute has provided exceptional patient care for over 30 years in NW Portland. We specialize in medical, surgical, and cosmetic dermatology, as well as clinical research for hair loss disorders.

Our promise is to provide the finest services and products to patients efficiently, effectively, and exceptionally-all in a fun, fast-paced, and team-oriented atmosphere.

To learn more about us, visit www.pdxderm.com.

Position Overview: This is not an entry-level role. Our Scheduling Coordinators are the first and last impressions for patients on the phone, providing an excellent opportunity to make a positive impact. This role requires someone highly skilled in clerical tasks, with exceptional attention to detail and the ability to thrive in a busy medical office environment.

Key Responsibilities Include:

• Assist patients at the front desk with check-ins, scheduling, and general inquiries.
• Support high call volume by answering 45-50 calls per day and scheduling appointments once training is complete.
• Using a multi-line phone system to handle incoming calls and taking accurate, properly transcribed messages for medical staff.
• Responding to patient text messages and correspondence.
• Verifying eligibility of benefits for patients as needed.
• Assisting patients with navigating the patient portal and completing paperwork.
• Supporting patients with questions and addressing their needs while waiting for appointments.
• Cross-training for scheduling coordinator positions.
• Handling additional clerical duties as assigned.

Qualifications:

• High school diploma required.
• At least 2 years of experience in a medical office setting.
• At least 1 year of experience using multi-line phone systems.
• Exceptional spelling, transcription, and dictation skills.
• Strong customer service and communication skills.
• Experience handling financial conversations empathetically and professionally.
• Proficiency with Microsoft Office, scheduling systems, and EMR systems (e.g., NexTech).
• Ability to thrive in a fast-paced environment, meet deadlines, and adapt to change.
• Compliance with all required Oregon healthcare immunizations or appropriate exemptions.
• Participation in reference checks and a pre-employment background check.

Preferred Skills:

• Experience with medical insurance billing (ICD-10, referrals, prior authorizations, etc.).
• Medical and cosmetic dermatology office experience.

Northwest Dermatology Institute is an Equal Employment Opportunity Employer.