Job Details

Purpose & Overall Relevance for the Organization:

The Director of Payroll provides strategic and operational leadership to the first-line management team, overseeing all aspects of payroll administration in the Americas region. This role involves day-to-day leadership, ensuring proper processes and controls, monitoring performance, and developing the Payroll team.

Key Responsibilities:

• Ensure payroll services are processed according to established procedures and comply with legislative requirements.
• Maintain adherence to internal controls and support audits.
• Monitor daily team performance, ensuring tasks and deadlines are met to standards.
• Coach and mentor staff to excel individually and motivate the team towards common goals.
• Act as an escalation point, resolving issues promptly, including root cause analysis and process improvements.
• Evaluate service performance and implement corrective actions as needed.
• Build and maintain relationships with stakeholders, internal and external customers.
• Support outsourcing relationships and vendor management with payroll vendors in the region.
• Assist in implementing payroll strategies regarding tools, programs, and processes regionally.
• Create and set realistic team goals aligned with GBS strategy.
• Develop and implement best practices, KPIs, and SLA metrics.
• Ensure confidentiality and security of employee and proprietary information.
• Participate in internal and cross-functional projects.
• Act as a role model in compliance with applicable laws, adidas' Fair Play Code of Conduct, and internal policies.

Key Relationships:

• GBS Operations and Process Excellence teams
• External authorities, consultants, and suppliers
• HR Experts: Rewards, CBE, Talent Management
• HR Business Partners
• Payroll Vendors
• Finance Department

Knowledge, Skills and Abilities:

• Ability to work under strict deadlines in a high-volume environment.
• Effective interaction with various management levels.
• Strong analytical skills and attention to detail.
• Team-oriented mindset.
• Customer-focused and service-minded.
• Experience leading teams, prioritizing workloads, and ensuring excellent customer experience.
• Proficiency with SAP HR or SuccessFactors.
• Knowledge of local wage, tax, and social benefits regulations.

Minimum Qualifications:

• 8-10 years payroll processing experience with management background.
• Strong knowledge of payroll and time management systems.
• Understanding of payroll administration and taxes.
• University degree in Business Administration, Finance, or related field.
• Fluent in English; Spanish proficiency is a plus.
• Proficiency in MS Office.
• Experience with payroll vendors.
• Experience in a shared service environment and HR cycles.

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