Job Details

Reports to : Head of Accounts

Department : Account Services

Classification : Full-time, Exempt

THE JOB

The Account Director is a client-focused leader and cross-functional collaborator, responsible for turning client needs into actionable plans. They serve as the link between clients, teams, and results - managing daily leadership of key accounts while mentoring others and driving business growth. They ensure delivery excellence through strategic planning, financial insight, and entrepreneurial thinking. Proactive by nature, they continually network and stay ahead of trends. This role involves monitoring client industry trends and technological advancements to enhance service offerings and agency capabilities.

AS A PERSON, YOU ARE

• Deep understanding of integrated marketing - including brand, content, performance, and digital workstreams.
• Exceptional financial acumen - especially as it relates to forecasting, project profitability, revenue recognition and budget management.
• Strong communication, negotiation, and client relationship-building skills.
• Fluency in scope planning, timeline development, and budget management.
• Effective team manager, able to inspire, delegate and communicate clear expectations.
• Skilled in managing cross-functional collaboration and complex internal / external workflows.
• Clear, confident presenter with a knack for making strategy actionable.

AS A PEOPLE MANAGER, YOU WILL

• Support the development of junior account team members.

IN THIS ROLE, YOU WILL

Client Partnership - 50%

• Build and maintain high-trust relationships with senior client stakeholders.
• Guide client conversations around value, growth, and long-term engagement.
• Responsible for growing account engagement.

Business Management - 15%

• Pitch leadership, from uncovering new opportunities, executing pitch decks and presenting.
• Contribute to quarterly and annual business planning with internal teams.
• Manages a book of business : $1-$5M+.

Program Management - 25%

• Lead integrated marketing and brand programs across multiple client accounts.
• Translate client needs into actionable briefs, scopes, and project plans.
• Partner with senior cross-functional leaders to ensure highest quality work, drive new opportunities, pitch new ideas.
• Partner with producers to ensure operational accuracy and delivery excellence.

People Management - 10%

• Support the development of junior account team members.

AS FOR EXPERIENCE, YOU NEED

• 7+ years of experience in client services or account leadership.
• 3-5+ years leading teams and managing staff.
• Proven experience leading multi-channel campaigns and managing client portfolios.
• Experience in digital-first or integrated agency environments.
• Bachelor's degree in marketing, communications, business, or related field (or equivalent experience).

DEPARTMENT ORG

Reporting : Reports to Head of Accounts.

Coaching : Manages a team of Producers (from Jr. to Production Leads).

Leadership : Collaborates closely with peers and Directors across all disciplines at a lead level.

Collaboration : Works cross-functionally throughout the agency.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements :

• Using standard office equipment, computers and related technology
• Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
• Bending, reaching, lifting, pushing and pulling up to 25 pounds
• Travel is expected to comprise 25-50% of this role.

EEO STATEMENT

Workplace equity is not a single checkbox.

It's a vital way of thinking, working, and moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth projects, and workplace programs - because our agency, our work, and our society are better when diverse perspectives come together.

Thesis is committed to the full inclusion of all qualified individuals. As part of this commitment, Thesis will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Thesis Human Resources at ...@Thesis.Agency for more information.

VALUES

Be Lean, Take Action : We believe in thinking big, rolling up our sleeves, and getting the job done. And while we love a good plan, we believe in using process as an engine, not a brake.

Say What You Mean, Mean What You Say : We're all here to learn, grow, and evolve together, which requires connecting, conflicting, and embracing. Honesty and ideas are welcome; ego is not.

Show Up Fully : We invite you to bring your whole self to work - your perspective, cultural background, lived experiences - while creating room for others' strengths to complement your own. What makes you remarkable is welcome at Thesis.

ENCOURAGEMENT

Above all, be hungry to learn and grow beyond this job description.

Research shows that women and people of color often only apply for jobs if they meet 100% of the qualifications. We understand experience can manifest in different ways, and we want to hear about it.

We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. So, please don't hesitate to apply. We'd love to hear from you.