Job Details

Overview

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Counselor (Remote, U.S.A.)
TELUS Health - U.S Clinical Contact Center

100% Remote Work from anywhere in the Continental U.S.
Full-time | Permanent Position
Mid-shift availability required (evenings, weekends, statutory holidays)

Make a Real DifferenceOne Call at a Time

Are you a mental health professional looking to create meaningful impact when it matters most?

At TELUS Health, youll be part of our U.S.-based remote Contact Center team, delivering real-time, solution-focused emotional well-being support through phone and chat for individuals and families accessing their EAP benefits. Whether youre beginning your career or expanding your clinical expertise, your compassion, sound judgment, and steady presence will make a meaningful difference in helping individuals navigate some of lifes most challenging moments.

What Youll Do

As a Counselor, youll provide immediate support and guidance to individuals experiencing emotional distress or crisis, using telephonic and chat platforms. Your responsibilities will include:

• Providing single-session counseling, crisis intervention, and real-time support in a compassionate, ethical, and professional manner while maintaining strict client confidentiality
• Conducting assessments to determine client needs and suitability for short-term counseling or referral
• Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns
• Collaborating with participants to develop clear treatment or safety plans
• Connecting participants with appropriate internal or external resources as part of a holistic care approach
• Maintaining accurate and concise clinical documentation in our case management system
• Adapting with professionalism and sound judgment in dynamic or ambiguous situations

What Were Looking For

Were seeking counselors who can thrive in fast-paced, high-pressure environments, bringing resilience, adaptability, and strong clinical expertise. The ideal candidate will:

• Hold a Masters degree in Social Work, Clinical Counseling, Clinical Psychology, or a related field
• Demonstrate skill in risk assessment, sound clinical judgment, and trauma-informed care
• Be comfortable leveraging technology and tools to enhance client care, therapeutic approaches, and documentation
• Maintain clinical composure and a solution-focused approach in high-stress or demanding situations
• Show initiative, self-motivation, and strong judgment under pressure
• Adapt and think creatively to support individuals in evolving and dynamic situations
• Communicate with empathy and professionalism to build trust and effectively meet client needs
• Exercise sound clinical judgment and proactive decision-making, taking initiative while upholding professional and ethical standards
• Hold (or be eligible for) licensure in their state preferred but not required
• Bilingualism (Spanish/English) is considered a strong asset
• Have flexibility to work evenings, weekends, and holidays as part of 24/7 operations

Why join TELUS Health?

• Innovative Remote Work Work from anywhere in the U.S., with advanced technology and tools provided to empower you to deliver exceptional care
• Purpose-Driven Impact Be a lifeline for individuals in crisis, offering support that leads to safety, stability, and hope
• Continuous Growth Access accredited training, clinical supervision, peer support, and clear pathways for career development
• Inclusive Community Join a diverse, mission-driven team dedicated to equity, belonging, and expanding access to care
• Flexible Time Off Enjoy vacation, paid well-being days, and dedicated time for volunteering for a cause thats important to you
• Comprehensive Benefits Group insurance coverage, and support for licensure and professional memberships
• Supportive & Professional Culture Thrive in a collaborative environment that values innovation, ethical practice, and professional excellence

Ready to make a difference?

Join a team that's redefining accessible, compassionate care. Apply today and help us build a healthier, more connected communityone conversation at a time.

A bit about us

Were a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.