Job Details

Why You Should Work With Us:

As a Sinceri Senior Living company, we are a fun-loving, employee-centric community. We have been certified by our employees as a Great Place to Work for our 6th year in a row. Create your healthcare career with us and learn about all the career growth opportunities we offer.

Have we sparked your interest yet? Apply online and join our wonderful team. Questions about the application process? Come visit us and our staff will be happy to assist you!

Sinceri Senior Living is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Minors must be at least 16 years of age to be employed by Sinceri Senior Living. Candidates submitted by unsolicited third party recruiters will not be considered.

Perks and Benefits:

• Earn up to 1% wage increase every Quarter
• Sinceri Senior Living Discount Marketplace
• Work for us and earn $1000 for each referred and hired person
• Access to earned wages prior to payday
• Generous PTO Plan
• Career Development
• Employee-engaged scheduling system
• Employee Appreciation events; Attendance programs; New Referral Program
• Length of Service Bonus Program
• Affordable Medical, Dental, Vision, and Supplemental Benefits
• 401K Retirement Plan

Oh, and did we mention an amazing Team Environment?

*Some benefits may vary depending on position and employment status

Position Summary:

The Resident Experience Director is responsible for general oversight of all aspects of the Activities Department, ensuring standards are met and implemented daily. The role creates an active and social environment through the promotion of meaningful activities based on residents' interests and needs. Responsibilities include managing budgets, scheduling, promoting, training, and conducting successful programming and outings for the Assisted Living/Independent Living department, and must be completed in accordance with current standards and guidelines set forth by Sinceri SL.

Minimum Eligibility Requirements:

• High school diploma or equivalent. Bachelor's degree in a related field such as healthcare, social work, or gerontology is preferred.
• 2 years experience working in a social or recreational program in a healthcare setting.
• Previous supervisory and/or management experience preferred.
• Knowledgeable in evaluating residents' needs and able to adjust programming as needed.
• Ability to establish effective relationships with residents, family members, and staff.
• Strong documentation skills and basic computer skills.
• Ability to respond to resident, family, or team concerns in a respectful, patient, and professional manner, elevating concerns to the Administrator as needed.
• Strong organizational skills and ability to re-prioritize daily tasks to accommodate fluctuating resident needs.
• Ability to represent the Community in a positive and professional manner.
• Experience in training and staff development and ability to motivate others.
• Current and valid state driver's license and acceptable driving record/MVR.
• Must be able to pass a criminal background clearance.

Essential Functions:

Management

• Creates and displays a monthly Calendar of Events based on resident interests and current standards and guidelines set by Sinceri SL.
• Provides an activities program seven days a week built around resident life profiles, demonstrating an active, social, and creative environment.
• Provides and conducts a plan of programs appropriate to resident needs, including physical activities, creative expressions, cognitive stimulation, lifelong learning, group social programs, indoor and outdoor activities, well-planned outings, spiritual programs, opportunities for resident involvement in planning and implementation, parallel programming, and outreach opportunities to give back.
• Establishes and manages a successful Ambassador program encouraging resident participation, orientation of new residents, and community tours for potential residents.
• Collaborates with HSD to create and maintain a successful “Better Health for a Better Self” program to meet resident health and wellness needs.
• Utilizes Sagely for the monthly calendar and monthly newsletter. Ensures all resident life story profiles are uploaded and updated in a timely manner and reviews participation to encourage ongoing engagement.
• Provides direct supervision for Community Programming staff, including hiring, evaluation, and discipline.
• Serves as a member of the Community management team and assists the Administrator with other duties as needed. Attends daily Stand-Up meetings and provides feedback on programming and related topics.
• Operates the department within budgetary guidelines. Ensures vendor/entertainer checks are requested in a timely manner and necessary documentation (W9, Certificate of Insurance, etc.) is collected and on file.
• Assists with marketing responsibilities and networks with referral sources within the senior housing communities and senior centers at the Administrator's direction.
• Facilitates monthly resident council to manage concerns and comments about the community.
• Assists with training all staff on related topics and maintains staff training records as requested.
• Recruit, train, and supervise volunteers when appropriate. Ensure all necessary applications, background checks, schedules, etc. are completed and kept on file.
• Foster family and community support of the program through newsletters, networking, and programs that involve family members or community members.

Resident Care

• Provides new employee orientation on programming and aging sensitivity.
• Assists with the development of the training calendar.
• Acts as a role model to Community staff for communication and behavior management strategies, and for engaging residents in meaningful programs.
• Participates in resident and family care conferences as requested.
• Ensures that changes in resident condition are observed and reported to the licensed nurse.
• Participates in a new resident family interview for resident history.
• Coordinates with HSD to ensure residents' interests and routines are included in the Plan of Care.
• Coordinates with outside groups and organizations to arrange programs for residents.
• Maintains a current social history and profile for each resident in conjunction with the Assistant.
• Maintains an adequate inventory of supplies and equipment and follows community purchasing protocols.
• Supports the team in ensuring that all resident care is provided in a safe and effective manner, while maintaining resident dignity, choice, and respect.
• Maintains knowledge of current OSHA and state regulations and routinely monitors community compliance with related regulations.