Job Details

Overview

Fora Health is an equal opportunity employer. Our mission is to work with individuals, families, and communities to create freedom from addiction, providing accessible, coordinated, and well-integrated services that support recovery. The organization emphasizes a culture of mutual respect and healthy self-care, and a high standard of customer service to clients, referents, and community partners.

Department/Program: Medical

Reports To: Nurse Manager

Status: Full-Time

Pay Grade: Exempt/Salary

Annual Salary: $45,000-$50,000

Organization Summary: The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We provide a wide range of accessible, coordinated, and well-integrated services that benefit the community and support patients to recover and maintain recovery from addiction. To maintain an organizational culture that supports the mission, each employee will, at a minimum, have intermediate knowledge of substance use disorders, recognize the importance of family, social networks, and community systems in treatment and recovery, respect diversity and uniqueness, maintain a healthy work environment through mutual respect and self-care, and uphold the highest standard of customer service to clients, referents, and community partners.

Position Summary

The Medical Administrative Manager supports the Nurse Manager in hiring, scheduling, and supervising the 24/7 nursing and medical support staff. This role provides administrative support to the Medical Leadership Team, including the Chief Medical Officer, Director of Medical Operations, Medical Director, and Director of Psychiatric Services. The Medical Administrative Manager joins a dynamic interdisciplinary team in providing compassionate, trauma-informed, evidence-based medical care to patients using substances.

Essential Job Responsibilities

• Collaborates with the Nurse Manager on the hiring and scheduling of nurses and medical tech staff
• Collaborates with the Nurse Manager on completion of supervisions, performance reviews, IR review, timecards, and other duties as assigned
• Coordinates celebrations for patients and staff in Withdrawal Management to foster a supportive care environment
• Shares ongoing staffing and scheduling responsibilities with Nurse Manager
• Collaborates with Nurse Manager & NOC Shift Supervisors to ensure smooth 24/7 operations of Withdrawal Management Unit
• Collaborates with Nurse Manager and Medical Operations Director on development and ongoing implementation of Nursing School educational partnerships and recruitment pathways
• Supports medical leadership team in scheduling meetings with community partners and other Fora departments, building presentations for community education, managing medical staff schedules, and coordinating with Fora Marketing & Development on promotional materials and events
• Attends periodic organizational leadership meetings
• Ensures safe, quality care through adherence to medical policies and procedures
• Maintains and strengthens good working relationships with other Fora departments
• Provides administrative support for new program development in the medical department

Essential Job Functions

Counseling and Education

• Role model healthy styles of communication and behavior, using non-violent communication, verbal de-escalation, and appropriate professional boundaries with patients
• Understands and adheres to principles of harm reduction
• Performs additional duties as assigned

Professional and Ethical Responsibilities

• Demonstrates ethical behaviors by adhering to established codes of ethics to maintain professional standards and safeguard patients
• Adheres to Federal and State laws and agency policies regarding treatment of substance use disorders
• Recognizes individual differences that influence patient behavior
• Participates in ongoing supervision and consultation
• Practices appropriate self-care
• Adheres to privacy regulations (HIPAA, 42 CFR Part 2) and Fora policies; supports privacy and security requirements for EMR access

Supervisory Functions

• Provide schedule and staff coverage for withdrawal management program 24/7 within required staff: patient ratio
• Ensure all staff documentation is accurate and timely
• Document supervisory issues with staff
• Respond to patient and staff grievances in alignment with policies, ensuring timely resolution
• Support Nurse Manager and Medical Director in providing training for new staff
• Ensure staff are timely on required trainings
• Oversee onboarding process for new medical staff, including compliance trainings and module completion
• Provide leadership and guidance for residential and withdrawal management staff

Qualifications

Education and Experience Required

• Minimum of 3 years of management experience in any relevant setting; must have experience with scheduling and direct supervision of staff
• Experience in mental health and addiction settings is helpful but not required
• Bachelor's degree required

Knowledge, Skills and Abilities Required

• Proficient in Microsoft Office applications
• Effective written and verbal communication
• Strong organizational skills and attention to detail
• Initiative and problem-solving abilities
• Self-awareness and interpersonal skills

Other Requirements

• For employees with a history of substance use disorder, policy requires a minimum of two years of sobriety for this position
• Ability to pass pre-employment or for-cause drug tests
• Ability to pass DHS criminal background check
• Position may require regular cell phone availability for internal and external contacts

Working Conditions

• Indoor office environment with periodic travel to other sites
• May require schedule adjustments; 24/7 operation with varied shifts including days, evenings, nights, weekends, and holidays
• Possible exposure to communicable diseases, and to various hazards including chemicals, body fluids, and sharps with protective equipment provided
• Fast-paced, high-volume work environment

Benefits

• Kaiser medical insurance
• Comprehensive dental and vision insurance
• Employer-paid basic life and AD&D insurance; optional voluntary insurance options
• Flexible Spending Account (FSA)
• 401(k) with employer matching up to 6%
• Paid vacation, floating holiday, sick leave, holidays, bereavement, and jury duty days
• Flexible schedules and Employee Assistance Program
• Financial and educational benefits including education grants and loan forgiveness for eligible positions

Equal Opportunity Fora Health is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Fora Health encourages applications from those in recovery and requires certification of sobriety as noted for positions upon hire. Fora Health conducts background checks for all positions; certain duties may require actions related to prior convictions as permitted by law.

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