Job Details

**Description**

PeaceHealth is seeking a **Patient Access Representative - Adult Day Health for a Per Diem/Relief, Day position.**

The salary range for this job opening at PeaceHealth is $21.64 - $32.48.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

**Job Summary**

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

**Details of the Position:**

+ Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.

+ Collects patient balances, co-payment, co-insurance, or other payment types.

+ Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.

+ Responds to customer's inquiries.

+ Assists with departmental coverage as needed.

+ Manages daily appointment schedules which may include reminder calls and calling all referrals.

+ May transport patients utilizing escort or wheeled transport equipment.

+ Performs other duties as assigned.

**What you bring:**

+ High School Diploma Preferred: or equivalent

+ Minimum of 1 year Required: Medical office or related customer service experience and

+ Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

**Skills**

+ Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)

+ Knowledge of insurance process and regulations. (Preferred)

+ Must be able to manage conflict effectively and professionally. (Required)

+ Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)

+ Good customer service skills and good interpersonal skills. (Required)

**Department / Location Specific Notes**

Care Delivery and Outpatient Clinics:

+ Strong background in customer service may be considered in lieu of medical office or related experience.

**Working Conditions**

+ Consistently operates computer and other office equipment.

+ Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

+ Sedentary work.

+ Predominantly operates in an office environment.

+ Ability to communicate and exchange accurate information.

+ The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility ( .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

REQNUMBER: 119525