Job Details

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $125,000.00/yr

Job Summary:

We are seeking a highly skilled Project Manager with experience in IT Managed Services and a strong engineering background to lead and deliver complex IT and infrastructure projects. This role requires deep technical expertise, strategic planning, and the ability to work cross-functionally to ensure seamless execution of managed services projects. The ideal candidate will have experience managing client relationships, overseeing service delivery, and optimizing IT operations for enterprise clients.

Key Responsibilities:

Project & Service Delivery Management:

• Lead end-to-end execution of Managed Services projects, ensuring timely delivery within scope, budget, and quality standards.
• Oversee service transition, implementation, and ongoing support for IT infrastructure, cloud, and network services.
• Collaborate with technical teams to design, deploy, and optimize managed service solutions.
• Monitor and ensure SLAs (Service Level Agreements) and KPIs are met or exceeded.
• Identify potential risks and develop mitigation strategies to ensure project success.

Client & Stakeholder Management:

• Act as the primary point of contact for clients, ensuring clear communication and alignment of business objectives.
• Manage expectations, resolve escalations, and provide strategic guidance to clients on service improvements.
• Work closely with internal teams, including engineering, operations, and sales, to enhance service offerings.

Technical & Engineering Oversight:

• Utilize engineering expertise to bridge the gap between technical teams and business stakeholders.
• Support the development and deployment of solutions related to cloud computing, networking, cybersecurity, and IT infrastructure.
• Ensure adherence to industry standards, compliance requirements, and security best practices.

Process Optimization & Continuous Improvement:

• Drive ITIL-based service management processes for incident, problem, and change management.
• Identify opportunities to enhance efficiency, reduce costs, and improve overall service delivery.
• Implement automation and best practices to improve operational performance.

Required Skills & Experience:

• 5+ years of experience in Project Management within an IT Managed Services or MSP environment.
• Strong engineering background in IT infrastructure, cloud solutions, networking, or cybersecurity.
• Proven experience managing projects involving cloud platforms (AWS, Azure, Google Cloud), enterprise networks, or IT security solutions.
• Strong understanding of ITIL, Agile, and PMP methodologies.
• Experience with vendor management, service contracts, and third-party integrations.
• Excellent problem-solving, leadership, and communication skills.
• Preferred Certifications: PMP, ITIL, PRINCE2, or Agile certifications.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

IT Services and IT Consulting