Job Details

Job Summary:

The Job Coach is essential by providing one-on-one assistance tailored to the client's needs. Providing direct support in their workplace helps them to be successful in their job. The support needs differ depending on the individual. Job Coaches help to manage a client's schedule, help them navigate workplace computer systems (to access pay stubs, request time off, etc.), speak with managers ( to advocate for accommodations, check in to get feedback on performance, etc.), attend orientations, help clients learn their job duties, and work with them on-site to perform the tasks of their job.

Core Responsibilities:

• Provide excellent customer service to all stakeholders. This includes communicating with all involved parties, including but not limited to clients, employers, coworkers, VR counselors, service coordinators/personal agents
• Be present at coaching sites on time and dressed appropriately
• Coordinate client shifts
• Once a client is placed, ensure the employer's needs are met by utilizing proper job coaching techniques for job retention
• Connect with employers to ensure long-term success
• Produce organized, concise, and grammatically correct notes for each client at the end of each workday
• Work with Gmail, iPhone (iMessage), Word, Excel, and comparable applications in Google Drive
• Review and promptly respond to all emails. If an email exceeds one's ability to handle it, engage a direct supervisor for assistance.
• Complete all mandatory required annual training (12+ hours of online coursework)
• Provides suggestions to improve performance
• Provides tools, if necessary, to assist in learning and remembering skills, such as a checklist, pictures, etc.
• Additional duties as assigned

Required Knowledge, Skills, and Abilities:

• Independent, reliable, and capable of managing a schedule with minimal supervision
• Patient and understanding of each client's specific needs/disabilities
• Excellent written and verbal communication skills; English fluency
• Organizational skills and maintaining records in our online database are required. This position requires the completion of administrative reports and maintenance of client records
• Experience with adults who experience barriers to employment, specifically intellectual and developmental disabilities (I/DD); and/or a bachelor's degree in rehabilitation counseling or special education; and/or one year of human services-related experience
• Established work history (1+ years), preferably in retail, food service, or other customer-facing positions
• Strong interpersonal skills; must interact with and get along with others in the workplace. Must feel comfortable and respectful for others who experience some type of workplace barrier
• Ability to pass an ODHS background check (Disqualifying conditions: SERVICES/CHC/Documents/HR-PDQ-Convictions-Conditions.pdf.)
• Team driven and able to work well with direction from both client's supervisors and Company management
• Must have a reliable, insured vehicle; the ability to travel throughout the Portland Metro area; and a valid driver's license
• The goal is to provide each client with a level of service that helps them succeed; therefore, evenings and weekends may be required

Preferred Qualifications:

• College coursework with an emphasis on oral and written communication skills
• Knowledge of supported employment processes and procedures
• Experience in public relations and/or technical writing
• CPR and First Aid Certificate (Must be able to obtain one after employment)
• Proven experience as a job coach (desirable)
• Working knowledge of Google Workspace, Google Sheets, Google Docs

Physical Requirements:

Job Coaches must be able to:

• Move freely throughout the client's worksites
• Sit and/or stand for extended periods
• Operate a computer and other office productivity machinery such as a printer
• Accurately exchange information via verbal and written communication

Job Type: Full-time

Pay: Starting at $21.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings and Weekends as needed