Job Details

The Assistant Client Manager will partner with the Client Manager and acts as a liaison between Anesthesia Business Consultants and clients.

* Acts as a contact for clients with billing questions or concerns.

* Assists with reports and analysis of client statistics to discover problems or concerns for clients, as well as researches and works to resolve the issues.

* Coordinates all documents and reports for physician monthly, quarterly or annual meetings

* Follows through on all questions, requests or concerns communicated to them by clients in a timely manner.

* Maintains a positive, businesslike relationship at all times.

* Conducts necessary and timely investigations and follow-up, with insurance companies, on denied and/or rejected claims, and litigation accounts according to ABC guidelines.

* Monitors and reports billing and collection trends, i.e.: rejected claims, under payments

* Daily review of A/R pending reports

* Initiate adjustments to accounts including referral to collections, write-offs, patient and insurance adjustments according to ABC collections guidelines. May contact collection agency directly.

* Monitor non trust refund accounts for timeliness and funding with account tracking for periodic increases or decreases.

* Assists with or conducts planning and scheduling of client meetings. Roles may include:

* Prepare a client meeting re-cap report, and distribute to all appropriate parties.

* Takes initiative and responsibility for problem solving and researching billing problems.

* Brings issues and recommendations to the CSM regarding billing and collection issues.

* Assist with pooled unit administration, including input of units, accuracy and running, checking and handling end of month compensation reports.

* Responsible for analyzing and interpreting end of month and regular billing and collection reports.

* Responsible for the timely and accurate distribution of reports to CSM.

* Prepare and interpret special reports as requested for billing, managed care, collection, or practice analysis data, which may be reviewed by the Client Services Manager prior to distribution, along with all email communications to clients.

* As needed, works with members of the billing and collections personnel and members of management to ensure appropriate handling of client billing and collections.

* Set-up new and close-out old clients

* Initiate and support clients lock box and percent of billing transitions (tier to a contingency fee)

* Review UCR annual client fees: flat fees, caps, OB, plastic and package rates

* Partners with corporate finance and accounting department to reconcile client billing fee true-up invoice of fees.

* Coordinates with the Compliance Manager to deliver and receive compliance plan information and documents including: Annual compliance education, meeting minutes and compliance audits

* Monitors practice analysis to assure continuity and timeliness of billing/payments. Provides timely answers to staff on client information needed for billing/payment processing.

* Assists in contracting/credentialing by facilitating client response and tracking timeliness of open credentialing items.