Job Details

General Manager - ADESA Auto Auction at Carvana

ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

About the role

Reporting to the Regional Director, the General Manager is responsible for driving the Auction to success through effective leadership. This role is the primary leader for the site, setting the tone for customer and employee experience and executing strategies to support financial performance and company initiatives. The General Manager embodies the company values and leads others as a people, customer, and business manager for their location.

Responsibilities

• Identify opportunities for business growth. Regularly meet with customers, attend sales visits with Sales staff and other customer engagement opportunities. Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Act as change champion for the site. Understand, navigate, communicate, and ensure successful adaptation of change initiatives. Maintain a good flow of communication with Corporate Office, Regional Director, key contacts within the company, and external contacts.
• Attend a Profit and Loss Statement review each accounting period with the RD. Ensure accurate and timely reconciliation of accounting with weekly and monthly corporate reports. Initiate and follow up on discrepancies. Monitor accounts receivable and report variances to RD, Controller and Central Office. Control regular and overtime payroll and other business expenses to support business operations and financial objectives.
• Monitor KPIs and expectations. Leverage technology and tools available. Develop and implement action plans to support improvements, and celebrate successes.
• Handle customer disputes and resolve complaints in a friendly, courteous manner. Escalate issues to RD as necessary.
• Identify, hire, train, and mentor management for the auction. Support recruiting, hiring, and onboarding initiatives to meet business needs and corporate/legal requirements. Promote, develop and train all employees according to company guidelines.
• Maintain positive employee relations and morale. Practice sound leadership. Prepare and conduct performance appraisals for direct reports and support the performance appraisal process for the team.
• Conduct employee meetings at least monthly to communicate Company and Department issues and build teamwork. Maintain communication with Regional Vice President and other pertinent personnel.
• Account for and identify all auction inventory; monitor and report unusual activity and notify RD and appropriate corporate teams as necessary.
• Monitor and control site conditions, vehicles, property and equipment; ensure cleanliness, maintenance and safety compliant with corporate standards. Report incidents and follow loss prevention procedures.
• Direct proper record keeping and follow-through on all sales promotions, advertising and telemarketing. Ensure compliance with sale plan layouts, contractual agreements and directives. Initiate and complete accurate vehicle transfers; utilize marketing tools on selected customer accounts as instructed.
• Ensure company driving safety standards and substance abuse prevention procedures are followed for all activity.
• Adhere to company policies and legal requirements; protect confidential information. Ensure proper handling of sensitive information.

Skills and attributes

• Servant leadership
• Sales and marketing
• Change management
• Human relations and leadership
• Communication
• Accounting and financial skills
• Technical skills

Qualifications

• Bachelor's degree with auction and automotive experience or High School diploma/GED with at least 5 years auction experience and 5 years automotive experience
• Minimum 5 years of leadership/supervisory experience
• Excellent verbal and written communication
• Proven ability to multitask with attention to detail
• Confidentiality and integrity handling sensitive information
• Proven ability to manage deliverables and metrics against targets and timelines
• Proficiency with computer systems and applications
• Must be 18+ and have a valid driver's license

ADESA benefits and perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities

Other requirements

To perform this job, reasonable accommodations will be made for those with disabilities. The physical activity requirements range from Light to Medium, including standing, walking, and occasional rapid movements in emergencies. Visual acuity requirements apply. The role may require working indoors and outdoors with varying weather and noise levels. A complete background check is required. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, disability, protected veteran status, or genetic information.

Please note this job description is not comprehensive and duties may change at any time with or without notice.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Technology, Information and Internet

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