Job Details

Senior Manager, Business Excellence

At Autodesk, we empower innovators to shape the future. Our Customer Learning Organization delivers learning experiences that unlock value and drive customer success. This role offers a unique opportunity to influence how learning products are delivered and adopted globally, impacting customers, teams, and the future of work. We are seeking a strategic and innovative Senior Manager, Business Excellence, to elevate our Learning Operations across product lines. This role is ideal for a dynamic leader who thrives at the intersection of operational strategy, AI automation, and cross-functional execution. You'll drive transformation, champion scalable solutions, and shape the future of learning experiences for our customers and teams. This is a remote position with a preferred location of San Francisco, CA.

Responsibilities

1. Lead the Business Excellence Roadmap: Define and evolve a strategic roadmap that aligns with Autodesk's KPIs and delivers measurable impact across customer satisfaction, adoption, and revenue
2. Streamline Learning Operations: Architect and implement process improvements that enhance efficiency across global learning product lines
3. Partner Across the Business: Collaborate with Product, GTM, Sales, and Customer Success leaders to align operational initiatives with business goals
4. Drive Change at Scale: Lead global change management programs that embed new tools, processes, and behaviors across teams
5. Oversee Execution & Risk Management: Manage cross-functional projects, mitigate risks, and ensure timely delivery of strategic initiatives
6. Mentor & Build Talent: Lead a high-performing team of project managers, fostering leadership growth and execution excellence
7. Deliver Executive Insights: Translate operational data into strategic recommendations for senior leadership
8. Build Scalable Frameworks: Design repeatable execution models that work across regions, product lines, and customer segments
9. Champion Innovation: Pilot emerging technologies and methodologies that enhance learning and operational performance

Minimum Qualifications

• A bachelor's or master's degree in Business Administration, Operations Management, Project Management, or equivalent relevant work experience
• 6+ years in business excellence or operational leadership roles, including 2+ years of people management experience
• Proven success in process improvement, project coordination, and AI automation
• Strong leadership, communication, and stakeholder management skills
• Ability to thrive in a fast-paced, dynamic environment
• Analytical mindset with strong problem-solving capabilities
• Experience in the learning and development industry is a plus
• PMP or similar project management certification is a plus