Job Details

Job Summary

This position implements and maintains corporate server solutions and recommends selection of effective solutions which support business strategies. This role is essential toward maturing Health Share's compute model. The successful candidate will spend substantial time evaluating, architecting, and implementing IS policies and systems (plan, design, install, and maintain).

Estimated Hiring Range

$90,315.00 - $110,385.00

Essential Responsibilities

Systems Design and Development

• Actively participate in the design and maintenance of a highly reliable compute infrastructure, including but not limited to server/storage hardware, operating system and application virtualization, Microsoft operating systems and applications, Active Directory, data protection/backup systems, and cloud services.
• Provide server/compute technology advanced knowledge to the company and participate in and consult on projects.
• Advise other IS teams on best practices for compute design.

Systems Administration and Operations

• Execute tasks related to tickets and service requests for basic to advanced activities.
• Actively maintain server and storage systems.
• Analyze business needs; research and recommend solutions which include potential risks and mitigation.
• Help define, as well as build, run, and review, reports on server/storage performance and event anomalies; make minor and advanced internal adjustments and identify substantial gaps based on findings.
• Develop and maintain appropriate technology documentation, including current design and operation.

Standards and Policy Administration

• Propose requirements and standards for compute technology selection and deployment.
• Participate in the ongoing review existing systems to ensure they are designed to comply with established standards and to empower business operations.
• Participate in developing and maintaining compute policies.
• Assist with the development and management of security policies and systems, such as firewalls, intrusion detection, and intrusion prevention devices.
• Assist with the development and management of network policies and systems, such as switches, routers, wide area networks, and local area networks.
• Participate in planning for and supporting disaster recovery and business continuity initiatives.

Vendor Coordination and Relations

• Conduct product and vendor research, and present recommendations to senior engineer and/or management.
• Establish and maintain effective working relationships with vendors and related equipment suppliers, including installation and repair of services.
• Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; escalate issues as needed.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Knowledge, Skills and Abilities Required

• Awareness or knowledge of ITIL and ITSM governance concepts.

Core Skills And Abilities

• Advanced ability in some or all of the following areas: Computer technology best practices, Major computer hardware and storage gear (Dell, HP, Cisco UCS, Nimble), Virtualization technologies (VMware, Hyper‑V), Desktop virtualization (Citrix XenApp/XenDesktop, Azure Managed Desktops), Microsoft core services (Active Directory, Exchange), Cloud technologies (Microsoft Azure, Office 365, Amazon Web Services), Maintain security, backup, and redundancy strategies, Installing, configuring, testing, and maintaining operating systems, application software, and system management tools, Managing and monitoring all installed systems and infrastructure, Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with team members to implement fixes, Proactively ensuring optimization of systems and infrastructure availability, Principles of system design and best practices, Participate in the design of information and operational support systems, Liaison with vendors and other IT personnel for problem resolution, Write and maintain custom scripts to increase system efficiency and reduce human intervention time on any tasks, Effective communication skills (listening, verbal, written, customer service), Ability to clearly articulate policies and instructions, Demonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non‑technical staff, Demonstrated progress in simplifying and presenting complex concepts in an easily understood way, Ability to communicate status and needs proactively and appropriately, Ability to recommend policies, document risks, and propose solutions to IT management and senior leadership, Possess a high degree of initiative and motivation, Ability to effectively collaborate with coworkers, staff, and leaders across all departments, Demonstrated progress in leading teams of people without oversight, Demonstrated progress in seeing the big picture beyond a request and takes appropriate holistic action, employing “systems thinking,” Effective project management skills, Effective vendor management skills, Effective organizational skills, Ability to prioritize work based on business need and direction, Effective analytical and research skills, Demonstrated progress in being able to see patterns in data and draw appropriate conclusions, Demonstrated progress in proposing solutions and communicating business value, Ability to maintain a positive attitude, Understands and adheres to governance and process, Ability to occasionally work outside of standard office hours.

Physical Skills And Abilities

• Ability to perform repetitive finger, wrist, shoulder, or neck movement for at least 6 hours/day.
• Ability to see, read, hear, and speak clearly for at least 6 hours/day.
• Ability to lift, carry, push, pull, and/or pinch small objects for at least 2 hours/day.

Cognitive Skills And Abilities

• Ability to focus on and comprehend information and learn new skills and abilities.
• Ability to assess a situation and seek or determine appropriate resolution.
• Ability to accept direction and feedback, as well as tolerate and manage stress.

Education and/or Experience

Minimum 2 years' experience in most of the delivery systems solutions and related services below:

• Physical server hardware
• Virtual server farms
• Delivering virtualized applications
• Cloud and “as a Service” offerings
• Data protection and retention
• Microsoft operating systems, core services, and management tools
• Compute infrastructure development, including a balance of performance, management, and cost objectives
• ITIL concepts and practices
• IT project management
• Vendor management

Preferred

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Storage area networks and storage arrays
• Experience using Powershell to automate tasks
• Healthcare or health insurance experience
• Additional experience in related technology support and/or operational positions.

Working Conditions

Primary Work Environment

• Indoor / Office
• Member Facing
• Patient Facing
• Facilities / Security

Other Work Environment(s)

• Indoor / Office
• Member Facing
• Patient Facing
• Facilities / Security
• Outdoor Exposure

Hazards: General office hazards, which most commonly include potential physical and ergonomic hazards, such as falls, cuts, repetitive strains, accidents, etc.

Equipment: General office equipment

Travel: This position may include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

Work Location: Hybrid-Office 2 days/week

We offer a strong Total Rewards Program.

This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Health Share offers medical, dental, vision, life, AD&DD, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre‑tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non‑benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

Health Share is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.